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Error when configuring Dell support
I am getting Network issue error message when i try to configure Dell EMC Support Account under VxRail Configure->Support.
have verified that the account is working as i can use the credentials to login to dell support portal.
what else do i need to do?
yeowkm99
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August 22nd, 2022 00:00
managed to get connected using the dell support account.
what is the IP address should i use for the external SRS ?
i tried using the below, but failed.
DELL-Sam L
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August 22nd, 2022 08:00
Hello yeowkm99
Here is a link to a kb that maybe of assistance.
https://dell.to/3PAhLTq
https://dell.to/3CnmCEt
Androo_Ericsson
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October 14th, 2022 05:00
How did you manage to connect using the dell support account?
Im still getting the Network issue label..
Our vxrail is behind a proxy but we have opened for all the addresses as well as www.dell.com
that the kb articles provided my DELL-Sam L mention.
I cant find any logs that mention this in the vCenter.
DELL-Sam L
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October 14th, 2022 09:00
Hello Androo_Ericsson,
Are you getting any dial-home event code?