Not sure from your post if it shows up in Device Manager? Is that how you tried to update the driver; through Device Manager?
Do you have the most recent firmware installed? A search on Dell support for the device might help.
I had some luck with a "confused" CD/DVD device a while back by uninstalling it through Device Manager, rebooting, and letting the OS rediscover/reinstall. Please note that I have NO idea if this is a good thing for you to try with your issue.
Insert a cd with files on it such as music--not a dvd with video. Windows 10 media player cannot play video. You have to add a dvd player program to play video dvds. Media Center is not compatible with windows 10 and has been removed. You will need to install a blu ray player program. See: http://windows.microsoft.com/en-US/windows/dvd-playback-help
UFUSoft Windows Blu-ray Player is current the best, cheapest and most professional Blu-ray playing software working on Windows 10,Windows 8.1 Blue, Windows 8, Windows 7, Windows Vista, Windows XP PC, laptop or notebook, which is capable of playing various kinds of Blu-ray discs/Blu-ray folders/Blu-ray ISO image files, 1080P HD videos and other popular video/audio formats, including MKV, M4V, AVI, FLV, MPEG, WMV, MXF, MTS, M2TS, MP4, MP3 etc.
jcheffy
1 Rookie
•
37 Posts
0
February 15th, 2016 06:00
Not sure from your post if it shows up in Device Manager? Is that how you tried to update the driver; through Device Manager?
Do you have the most recent firmware installed? A search on Dell support for the device might help.
I had some luck with a "confused" CD/DVD device a while back by uninstalling it through Device Manager, rebooting, and letting the OS rediscover/reinstall. Please note that I have NO idea if this is a good thing for you to try with your issue.
Good luck.
Mary G
4 Operator
•
20.1K Posts
0
February 15th, 2016 10:00
Insert a cd with files on it such as music--not a dvd with video. Windows 10 media player cannot play video. You have to add a dvd player program to play video dvds. Media Center is not compatible with windows 10 and has been removed. You will need to install a blu ray player program. See: http://windows.microsoft.com/en-US/windows/dvd-playback-help
malyyaa
1 Message
0
October 17th, 2016 23:00
UFUSoft Windows Blu-ray Player is current the best, cheapest and most professional Blu-ray playing software working on Windows 10,Windows 8.1 Blue, Windows 8, Windows 7, Windows Vista, Windows XP PC, laptop or notebook, which is capable of playing various kinds of Blu-ray discs/Blu-ray folders/Blu-ray ISO image files, 1080P HD videos and other popular video/audio formats, including MKV, M4V, AVI, FLV, MPEG, WMV, MXF, MTS, M2TS, MP4, MP3 etc.
www.blu-ray-media-player.com/blu-ray-player/