Can Dell provide original windows product code based on my system tag

Hi,

Thank you for writing to us!

For all Dell system's the Product key is pre-injected on the Motherboard (system board) ,if the system had a mother board replacement via Dell then the replacement motherboard will have the product key ,if it was changed locally then we would not be able to help regarding this.

Thanks

Robin

OK, thanks so much Robin. That's great news. Since the system board contains (I assume you mean electronically), the new product key, that key will allow for activation of my new copy of Windows 10, Is that correct? Do I have to know the key, or will MS obtain it electronically? Sorry to ask such dumb questions, but I've never done anything like this before.

Hi,

If the system board was replaced by Dell then the new System board will have the product key .

If it was replaced locally we wouldnt be able to help regarding that in which you might have to purchase the product key .

Thanks

Robin

Hi,

We are waiting to hear from you .Kindly let us know if the issue has been sorted out.

Thanks

Robin

Yes, thank you Robin. I replaced the motherboard myself, so Dell's not involved. My original hope was that Dell had a cross reference between Service Tag and the Windows Product Key. But since you told me that Dell doesn't have such a cross reference, it became apparent it's all my problem :emotion-6:. Thanks for your help.

Hi,

Thank you for letting us know .Kindly get back to us if there are any other issues.

Thanks

Robin