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Hello, have they solved the issue for you? I've been having the same issue, and you seemed to be the only other person having the same problem. Dell have refusing to answer since my warranty ended last month...
My model is Inspiron 15 Gaming 7577. I had no idea why neither product page nor Support Assist include the fingerprint sensor driver. I had to install it manually but got the same issue.
Then I found the search results of "Goodix Fingerprint Sensor Driver" are actually different drivers even they all have the same title. They are not integrated pack so they are compatible to different models.
For example, at the time I search "Goodix Fingerprint Sensor Driver", the file name of the first result is Goodix-Fingerprint-Sensor-Driver_N7N2X_WIN64_3.10.30.110_A04_03.EXE, while the fifth one is Goodix-GF3208-Fingerprint-Sensor-Driver_XGMK5_WIN64_1.0.33.800_A05.EXE. When I click "Enter Details" on the top and input my model/OS, it shows the first one is not compatible but the fifth is good.
Hey guys. I fixed my problem on my dell Inspiron 5570 in a few minutes. Don't know if you still have issues on that subject, but the dell page that helped me solving it is
DELL-Cares
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27.6K Posts
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July 17th, 2020 20:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
ThatFrankGuy
7 Posts
0
October 14th, 2020 08:00
Same issue. It also seemed to be causing login failures. Can't believe dell isn't solving this.
ThatFrankGuy
7 Posts
0
November 1st, 2020 08:00
ytingyeu
1 Message
0
March 7th, 2021 00:00
My model is Inspiron 15 Gaming 7577. I had no idea why neither product page nor Support Assist include the fingerprint sensor driver. I had to install it manually but got the same issue.
Then I found the search results of "Goodix Fingerprint Sensor Driver" are actually different drivers even they all have the same title. They are not integrated pack so they are compatible to different models.
For example, at the time I search "Goodix Fingerprint Sensor Driver", the file name of the first result is Goodix-Fingerprint-Sensor-Driver_N7N2X_WIN64_3.10.30.110_A04_03.EXE, while the fifth one is Goodix-GF3208-Fingerprint-Sensor-Driver_XGMK5_WIN64_1.0.33.800_A05.EXE. When I click "Enter Details" on the top and input my model/OS, it shows the first one is not compatible but the fifth is good.
My conclusion: get ready to do trial and error
dellsaduser
1 Message
0
April 25th, 2021 08:00
Either of the updates does not work as well. Any help?
FelipeMKL
2 Posts
0
December 26th, 2021 21:00
Hey guys. I fixed my problem on my dell Inspiron 5570 in a few minutes. Don't know if you still have issues on that subject, but the dell page that helped me solving it is
https://www.dell.com/support/kbdoc/pt-br/000135146/inspiron-vostro-notebooks-with-goodix-fingerprint-sensor-cannot-setup-a-windows-hello-fingerprint
Maybe it helps you too. It`s in portuguese, but you can use the translator.