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July 17th, 2020 02:00
Cannot install latest Goodix Fingerprint driver
Currently I'm having the "Goodix Fingerprint Driver 2.1.31.900" installed (according to appwiz.cpl).
I want to install the current version of the driver (3.31.30.110, A08 from 26.05.2020). I deinstall the old driver, remove the Goodix Fingerprint device from device manager (including drivers), download and install the 3.31.30.110 driver from my Dell Support Page. The 3.31.30.110 installer finished successfully and - my system reports the 2.1.31.900 driver all over again.
How is this possible (since the old driver is deleted I'm installing the new driver)? How can I install the latest driver?
I have a Dell XPS 13 9380
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DELL-Cares
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July 17th, 2020 20:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
ThatFrankGuy
7 Posts
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October 14th, 2020 08:00
Same issue. It also seemed to be causing login failures. Can't believe dell isn't solving this.
ThatFrankGuy
7 Posts
0
November 1st, 2020 08:00
ytingyeu
1 Message
0
March 7th, 2021 00:00
My model is Inspiron 15 Gaming 7577. I had no idea why neither product page nor Support Assist include the fingerprint sensor driver. I had to install it manually but got the same issue.
Then I found the search results of "Goodix Fingerprint Sensor Driver" are actually different drivers even they all have the same title. They are not integrated pack so they are compatible to different models.
For example, at the time I search "Goodix Fingerprint Sensor Driver", the file name of the first result is Goodix-Fingerprint-Sensor-Driver_N7N2X_WIN64_3.10.30.110_A04_03.EXE, while the fifth one is Goodix-GF3208-Fingerprint-Sensor-Driver_XGMK5_WIN64_1.0.33.800_A05.EXE. When I click "Enter Details" on the top and input my model/OS, it shows the first one is not compatible but the fifth is good.
My conclusion: get ready to do trial and error
dellsaduser
1 Message
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April 25th, 2021 08:00
Either of the updates does not work as well. Any help?
FelipeMKL
2 Posts
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December 26th, 2021 21:00
Hey guys. I fixed my problem on my dell Inspiron 5570 in a few minutes. Don't know if you still have issues on that subject, but the dell page that helped me solving it is
https://www.dell.com/support/kbdoc/pt-br/000135146/inspiron-vostro-notebooks-with-goodix-fingerprint-sensor-cannot-setup-a-windows-hello-fingerprint
Maybe it helps you too. It`s in portuguese, but you can use the translator.