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March 4th, 2021 06:00

Dell Command Update and Cloud Repository fails

Hi Everyone!

I'm struggling to set up Dell Command Update and Cloud Repository to install Drivers.

I've the XML, I have the downloaded installers, everything is set up correctly, but when I try to install it with CLI, it fails. When I run a 

dcu-cli.exe /scan

The driver is shown, which is good. But when I run

dcu-cli.exe /ApplyUpdates

the driver is not listed, therefore its not installed.

 

In the Service.log File, the entries show this:

[21-03-04 14:41:10] {Update.Operations.UpdateOperation->INFO} 1 applicable updates were retrieved from the cache for catalog C:\temp\DCRM_Downloads\5420fourdrivers.xml
[21-03-04 14:41:10] {Update.Operations.UpdateOperation->DEBUG} Stage [CheckingForUpdates] complete
[21-03-04 14:41:10] {Update.Operations.GetPdkUpdates->INFO} 1 updates after initial scan.
[21-03-04 14:41:10] {Update.Operations.UpdateOperation->INFO} There are [1] updates (Inventoried=0, Not Inventoried=1)
[21-03-04 14:41:10] {Update.Operations.UpdateOperation->INFO} [1] 50JJ0, Intel Dynamic Tuning Driver, 8.7.10402.18389, Inventoried = False, Inventory Version = empty
[21-03-04 14:41:10] {Update.Operations.GetPdkUpdates->INFO} Deleting previously downloaded update(s) that are currently not applicable.
[21-03-04 14:41:10] {Update.Operations.GetPdkUpdates->INFO} Completed GetPdkUpdates operation with return code VALID_RESULT
[21-03-04 14:41:10] {Configuration.ServiceStateMonitor->INFO} [44] Current Service State changed from OperationInProgress to Available at 04.03.2021 14:41:10
[21-03-04 14:41:10] {UserSettings.Configuration.Settings->DEBUG} Deleted settings cache e18a0d64-d40e-4c3e-8dd3-63f5dabbafb0;

This is the DCU_Log_Scan.log File:

[2021-03-04 08:52:37] : The computer manufacturer is 'Dell'
[2021-03-04 08:52:37] : Checking for updates...
[2021-03-04 08:52:37] : Checking for application component updates...
[2021-03-04 08:52:37] : Determining available updates...
[2021-03-04 08:52:37] : The scan result is VALID_RESULT
[2021-03-04 08:52:37] : The results were returned from the cache
[2021-03-04 08:52:37] : RESULTS_FROM_CACHE is flagged in the scan results
[2021-03-04 08:52:37] : NO_INVENTORIED_UPDATES_FOUND is flagged in the scan results
[2021-03-04 08:52:37] : Check for updates completed
[2021-03-04 08:52:37] : Number of applicable updates for the current system configuration: 1
[2021-03-04 08:52:37] : 50JJ0: Intel Dynamic Tuning Driver - Driver -- Recommended -- CS
[2021-03-04 08:52:38] : Execution completed.
[2021-03-04 08:52:38] : The program exited with return code: 0
[2021-03-04 08:52:38] : State monitoring instance total elapsed time = 00:00:01.5785205, Execution time = 3mS, Overhead = 0.236113499951379%
[2021-03-04 08:52:38] : State monitoring disposed for application domain dcu-cli.exe

 

And this is DCU_Log_Apply.log:

[2021-03-04 08:52:38] : The computer manufacturer is 'Dell'
[2021-03-04 08:52:38] : Checking for updates...
[2021-03-04 08:52:38] : Checking for application component updates...
[2021-03-04 08:52:39] : Determining available updates...
[2021-03-04 08:52:39] : The scan result is VALID_RESULT
[2021-03-04 08:52:39] : The results were returned from the cache
[2021-03-04 08:52:39] : RESULTS_FROM_CACHE is flagged in the scan results
[2021-03-04 08:52:39] : NO_INVENTORIED_UPDATES_FOUND is flagged in the scan results
[2021-03-04 08:52:39] : No updates available.
[2021-03-04 08:52:40] : Execution completed.
[2021-03-04 08:52:40] : The program exited with return code: 500
[2021-03-04 08:52:40] : State monitoring instance total elapsed time = 00:00:01.5950720, Execution time = 3mS, Overhead = 0.2256449865586%
[2021-03-04 08:52:40] : State monitoring disposed for application domain dcu-cli.exe

 

What can cause this issue? There is 1 update. But the ApplyUpdates can see zero.

Please help! Its driving me crazy

 

 

Moderator

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27.6K Posts

March 4th, 2021 06:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

1 Rookie

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2 Posts

March 4th, 2021 06:00

Dell Command Update CLI version is: 4.1.0.18

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