7 Posts

March 26th, 2021 10:00

Why hasn't a Dell rep at least replied to this yet?

1 Rookie

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5 Posts

September 1st, 2022 06:00

I've done some analysis of this based on version 4.6.0 using the following two installers.

Dell Command | Update Application (Classic)
Dell-Command-Update-Application_T97XP_WIN_4.6.0_A00.EXE

Dell Command | Update Windows Universal Application (UWP)
Dell-Command-Update-Windows-Universal-Application_DT6YC_WIN_4.6.0_A00.EXE

Both appear to offer the same functionality and configuration options.

Looking at the footprint of the installation both install the update service to:

\Program Files x86\Dell\UpdateService

bur the classic version installs CommandUpdate to:

\Program Files x86\Dell\CommandUpdate

Whilst the UWP version installs CommandUpdate to:

\Program Files\Dell\CommandUpdate

This led me to believe the classic version may be 32 bit and the UWP version 64 bit, however after checking task manager it appears that both are 64bit.

This breaks the standard of installing 32 bit application into \Program Files x86 and 64 bit applications into \Program Files.

Investigating further and extracting the msi file from the installation wrapper, it appears that both version 4.5.0 and 4.6.0 use the same product code which prevents a native msi upgrade taking place.

It would appear that if the wrapper detects an earlier version it instructs the installer to carry out a reinstall rather than an upgrade by using the command:

msiexec /i REINSTALL=ALL REINSTALLMODE=vomus

which forces the installer to use the new msi file rather than the cached copy.

 

 

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2 Posts

January 1st, 2025 10:57

The real question is why do we even need to be here asking this.  Why doesn't Dell make it clear what the difference is, or better yet, not put out two seemingly identical pieces of software with almost identical names, yet no indication of which one to choose over of the other?

I see this question was asked over two years ago and no one from Dell has even bothered to respond to it.

Thanks Dell!

1 Rookie

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6 Posts

January 27th, 2025 23:12

Hence exactly why I will never personally buy nor recommend another Dell system to any of my clients.  This and so many other similar instances really grinds my gears and continue to be an absolute operant waste of our time and resources when trying to config/diag an issue or something similar with identical systems having problems. i.e. what differences in apps/programs installed between identical systems could be causing conflicts or issues when general problems arise, and stumbling upon one system has DCU only, the other has UWP version, while another has DCU + UWP both installed, or the kicker where the latter applies having both apps shown installed BY DELL at system config and initialization date, all while getting ABSOLUTELY no clear answers or explanations from Dell as to what is going on!!! 

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