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February 8th, 2016 14:00
Dell Inspiron 5547
For Windows 8.1/10 I get a BSOD, which displays the error: "Your PC ran into a problem and needs to restart. We’re just collecting some info, and then we’ll restart for you. If you would like to know more, you can search online later for this error: usbvideo.sys."
Apparently usbvideo.sys is apart of the generic Microsoft webcam driver. This does not seem to be an issue on Windows 7, as it just normally installs the driver automatically. But on Windows 8.1/10 it's like it just does not recognize the webcam at all.
I know that the webcam is definitely not faulty, as I have run the on-board diagnostics where it tests every piece of hard ware in the system, and it all works, the webcam lights up and everything. So this is why i think it is a driver issue with 8.1/10, as I am actually wanting to use Windows 10.
I am really wanting to use Windows 10, tried all day yesterday trying to fix it but it's just not working.
Please, all help is appreciated as I really need this laptop for tomorrow.
Thanks.
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