Because BitLocker is an encryption product, Dell neither stores nor has the ability to provide a recovery key. Dell cannot circumvent the Microsoft BitLocker Recovery key process. If the recovery key is lost, the drive cannot be unlocked by other means. To return the system to operation, reinstalling Windows is the only option. This will lead to the loss of all data and configurations of the encrypted hard drive.
DELL-Chris M
Community Manager
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56.9K Posts
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January 31st, 2019 11:00
Because BitLocker is an encryption product, Dell neither stores nor has the ability to provide a recovery key. Dell cannot circumvent the Microsoft BitLocker Recovery key process. If the recovery key is lost, the drive cannot be unlocked by other means. To return the system to operation, reinstalling Windows is the only option. This will lead to the loss of all data and configurations of the encrypted hard drive.