LOCAL Password Problem

Question

I am trying to resolve password issues - first let me make it clear that I can log into my Microsoft Account - that is not the problem ( I emphasize that because people keep giving me answers on how to change that and it is not an issue).  I have a brand new XPS with Windows 10 (big mistake should have gone with 7) in any case - I set everything up local password/MS Account password and an account for my child.  I have gone in and out of both then today my child tries to log into her page - can't no password works so I go in as Admin to try to see if I can figure out what the problem in - there is no option for me to change it (clearly says I am admin).  I then decide to go log in as local admin and see if there are options there - now it won't let me log into my local account anymore says that my password is wrong.  The passwords are the same - from day 1 I have used the exact same password for the MS and the local to avoid any issues.  The caps is not locked - I can log in to the MS but not the local anymore.  I had the local first - didn' t sign on to MS account until 2 days ago and it worked find until now. My question is - I don't have much on this computer at this point if I reset the computer back to the beginning will be able to reset the local password? And why can't I get the right to change my childs password - will deleting the account and resetting one help? Thank you.

DELL-Jesse L · Answer

MEKATDEENE Unfortunately, you will need to contact Microsoft for Windows 10 password issues. You can click the link below for options. Windows 10 password issues

MeKatDeene · Answer

Thank you - as with all Dell issues - figured it out on my own.

gaymru · Answer

Try to enter your password using the on-screen keyboard, which can be accessed by click the Ease of Use icon at Windows login screen.

Windows General

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