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KelvinMcKelvin
1 Nickel

MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

My laptop is Dell 5577. It came with MaxxAudioPro audio management suite which isn't written correctly. It causes high (3-5%) CPU usage while listening any audio. It isn't supposed to use any CPU. Disabling special effects doesn't help.

I used Sysinternals tool and found out that it's trying to access registry keys (Stream1, Stream2 etc) that don't exist. It keeps looking for these keys hundreds of times per second, so my guess is that's why it causes high CPU usage. While there is no audio playing, WaveSvc.exe still uses 0.5% CPU; it isn't supposed to.

I partially solved the problem after disabling Wave Audio Services service from Windows Services so it won't start after a reboot, then disabling Waves MaxxAudio service from Task Manager > Startup tab. After a reboot there is no trace of WavesMaxx software running.

The problem I'm facing now is that when I remove earphones, the YouTube video pauses because the PC tries to switch the playback to speakers. I have to click the YouTube video and rewind it to resume the playback, this time with speakers. If I plug the earphones back, the speakers continue to play audio unless I rewind the video. To play a local audio file from earphones again, I have to go to Windows 10 "Playckback devices" and disable speakers.

Please fix the drivers, Dell! This is a brand new laptop and I'd hate to return it for a problem like this. It is a major inconvenience. Thanks!

13 Replies
Community Manager
Community Manager

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

Hi KelvinMcKelvin,

Thanks for posting.

Here is some information you may find helpful:  http://bit.ly/2tnTiv4

+972-3-608-4000

+972-3-608-3960

Email Us

www.waves.com


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Saltgrass
4 Ruthenium

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

My laptop is Dell 5577. It came with MaxxAudioPro audio management suite which isn't written correctly. It causes high (3-5%) CPU usage while listening any audio. It isn't supposed to use any CPU. Disabling special effects doesn't help.

Playing music will use processor time and  Waves seems to get involved in several different ways and does add to processor use.  There is a AudioDG.exe which uses quite a bit of time and does query keys Stream1 thru Stream 9, which are found.  Waves itself does seem to look for Streams it cannot find.  I think part of that might be polling for inputs/outputs so it can do the popup when something is plugged in.  Since I am not a programmer, I have no idea as to what options they may have.

I would advise you use the latest available version of the Audio Driver.  On my 9365, an option to not do the popup has been added in the latest Realtek driver (6.0.1.8166).  I have to check that system, but it may still be polling the ports or Streams

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Jim Coates
6 Gallium

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

I'd hate to return it for a problem like this.

If it is a deal breaker then I'd suggest returning it, because Dell rarely fixes audio issues. The 30% issue has been around for some time now, mainly on some XPS models, and nothing has been done about that I know of.

[This thread has been moved from the Laptop Audio board to the Windows 10 board. Interesting choice. ]

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

Saltgrass
4 Ruthenium

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

Please fix the drivers, Dell! This is a brand new laptop and I'd hate to return it for a problem like this. It is a major inconvenience. Thanks!

My initial tests on the 9365 with the new Realtek driver seems to indicate the Waves process shows up in Process Monitor only when I plugged in my headset.  It ran for a couple of seconds and then stopped and no version of Waves showed up in the listing after that.

I had previously selected the headset in the popup and then selected the option to not show that popup.

These settings are also available in the MaxxAudio utility under the Advanced options with this driver.

The attachment was taken when Process Monitor was started after having plugged in the headset while playing music.  The WavesSvc64 does no show because it did not run during the 5 minute period.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

therealcode
1 Copper

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

@dell-robert p - That link doesn't even show any support for the Dell 9560 (XPS 15)... but it came pre-installed.

I'm having the same issue where waves uses 20-30% CPU randomly. I have to manually kill the process from task manager at least twice a day. I have yet to even plug anything into the input jack since I got the laptop two months ago and use bluetooth/usb. So I don't know why the process keeps running and hogging resources. 

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Saltgrass
4 Ruthenium

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

It might depend on something else you are running, such as Chrome..

Waves doesn't normally just start using processing power. So possibly you have a corrupted install or something else is involved.
I assume you are seeing this usage in Task Manager? You might open the Resource Manger to see if it will give a better picture of what might be happening.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Yooakim
1 Copper

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

I also experience this without playing any audio at all. The WavesSysSvc64.exe is averaging 13% CPU when the system is idle. 

I am using Windows 10 on my Dell XPS 13 9360R with BIOS 2.6.2, Version : DELL - 1072009

Very frustrating since it keeps the fan running. 

Any solutions?

 

 

Cheers,
Joakim
GeoJC
1 Copper

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

 

Have the same issue.  Incredibly frustrating.  The is ongoing for 15 minutes AFTER a reboot. My only option is to kill the task.

Full HTML page 

All drivers are up-to-date.

Full HTML page 

Vazul
1 Copper

RE: MaxxAudioPro high CPU usage (with and without audio playing) due to missing registry keys?

Hi,

It turned out that the service cannot start (at least for me), and was in the "Starting" state after a reboot.

After detaching the external headset (USB device, Logitech something, attached to a USB-C docking station) and restarting the service, it is now in the "Running" state, and there is no high CPU usage from the service any more.

This may help others...

-- Vazul