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NMI_HARDWARE_FAILURE - Windows 10 does not boot
Hi guys,
I have a Dell Inspiron 3000 series 3543 Laptop with Windows 10. I need help as I'm struggling for the past 2 weeks finding out what is the cause of this error (NMI_HARDWARE_FAILURE) and what is the fix for this problem in many fourms. Everytime I start the PC a blue screen comes up saying "Your PC ran into a problem. We are collecting..."etc. and after this happens several times, it finally boots up the OS.
Here are the things I tried in sequence::
- Ran startup repair in Advanced Startup options
- Used system Restore
- Reset the PC in Advanced startup options
- Re-installed Windows 10 several times
- Ran several commands I found in windows forums
- Ran Diagnostic Test (using boot options menu - F12).
-
- Test showed a Hard disk Failure, Error Code: 2000-0142. In threads from Support forums like Dell Community, the fix for this error was to replace the hard disk.
-
- I replaced the hard disk and installed Windows but then still, the problem existed.
- As I suspected that the Boot Manager was Looking for Boot files in the D: Partition, I deleted that partition and kept one single partition i.e. the C: Partition.
The bcdedit command gave me this output, hope this helps:
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Windows\system32>bcd
'bcd' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>bcdinfo
'bcdinfo' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>bcdedit
Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
description Windows Boot Manager
locale en-US
inherit {globalsettings}
flightsigning Yes
default {current}
resumeobject {3e1b8fa7-ba84-11e7-a915-922f44d729b0}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30
Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \Windows\system32\winload.exe
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {3e1b8fa9-ba84-11e7-a915-922f44d729b0}
recoveryenabled Yes
flightsigning Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \Windows
resumeobject {3e1b8fa7-ba84-11e7-a915-922f44d729b0}
nx OptIn
bootmenupolicy Standard
bootlog Yes
C:\Windows\system32>
I don't know any other ways to fix this problem and also can't understand what is the cause of this problem. :(
Kindly help me find a solution or suggest me a thread which has a permanent fix for this problem.
Thank You.
nataraj123
2 Posts
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October 29th, 2017 21:00
Has Anyone had this problem before and have found a way to solve it permanently?
Please suggest..
robert p
4 Operator
4 Operator
•
9.4K Posts
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October 30th, 2017 08:00
Hi nataraj123,
Thanks for posting.
Apologies for the problems you are having with your computer. From what you are describing, it could possibly be a motherboard problem. You may wish to troubleshoot with Dell Tech support, and they can assist you with either replacing or purchasing a new one.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm