HLS-KNL
1 Copper

Need help to uninstall Dell Data Protection Encryption Personal

How is it possible to uninstall DDPE. We need to remove it asap because the CmgFFE.sys causes many blue screens of death.

OperatingSystem is Win10

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Moderator
Moderator

Re: Need help to uninstall Dell Data Protection Encryption Personal

HLS-KNL,

Please click the links below for information to remove DDPEP.

Dell Data Protection Personal Edition/Dell Encryption Personal Removal Guide

How to Uninstall Dell Data Protection Security Tools from a Dell System

Installing and Uninstalling Dell Data Protection Security Tools

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HLS-KNL
1 Copper

Re: Need help to uninstall Dell Data Protection Encryption Personal

The situation is, that the ddpe-software is only installed on the device but its not in use. that means there are no data encrypted actually.

I think i need to choose the option "Do not install Encryption Removal Agent" (figure 4) and continue, if i follow this guide:

http://www.dell.com/support/article/us/en/04/sln298374/dell-data-protection-personal-edition-dell-en...

Is it correct? I cant try it now, because i dont have access to the device now.

 

Will it be possible to get remote-support on monday if we have trouble with the ddpe-removal?

 

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