Windows 10

Last reply by 02-10-2021 Unsolved
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2 Bronze
2 Bronze

OS recovery tool cannot extract image file

I am trying to re-install my windows, I followed all the steps provided by Dell.

After formatting my USB, I cant install the OS recovery on it, I receive the following error: 

"An error occured while extracting image file DGKNTA00_Win10x64ROW_home.iso. please check the file and try again

Can anyone help me?

I tried to use Rufus, but I can't find the iso image file on my laptop.

this is a link showing an image of the error:
https://ibb.co/vLhnbWH

Reply (1)
9 Rhodium

The reason you got

"An error occured while extracting image file DGKNTA00_Win10x64ROW_home.iso.

is because FAT32 does not support files larger than 4 gigs and the DELL ISO is 5.3 gigs.

UEFI Booting requires FAT32 USB2 drive.

they are not expensive but they should be purchased retail because they are often counterfeited.

https://www.bestbuy.com/site/sandisk-cruzer-32gb-usb-2-0-flash-drive-black/9288807.p?skuId=9288807

update now
 to 20H2 windows 10 feature update

https://go.microsoft.com/fwlink/?LinkID=799445

Media Creation Tool. 20H2


https://go.microsoft.com/fwlink/?LinkId=691209


using media tool


https://www.microsoft.com/en-us/software-download/windows10#d2784474-fdb0-4e9d-9e47-5e88c0e053ec

 

 


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