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March 3rd, 2017 06:00
Optiplex 580 display breakup issue with Windows 10
Hello, all. After a couple of months researching/battling this problem, I thought I'd reach out & ask my fellow Optiplex enthusiasts.
I have upgraded a fleet of 30-ish Optiplex 580s (desktop chassis specifically, but I have a single mini-tower that does this, too) to Windows 10. Many of them have been clean-installed, even with new SSDs.
My problem is display/video "breakup," like fuzzy pixelated blobs that appear across the screen, often blinking, after the system has been up & running for a while. A restart cures the problem every time. The problem is actually more prevalent on systems that have been clean-installed. Upgraded units (from Win7) also exhibit the problem.
I found an article on tenforums suggesting the 13.4 legacy beta driver, directly from AMD can resolve issues, but after performing this driver change there is absolutely no change in behavior. (https://www.tenforums.com/graphic-cards/11630-ati-radeon-hd-4200-driver-64-bit-windows-10-a.html)
It seems to happen more often (maybe exclusively, but I use a Precision T1650 so I can't be sure) when the system wakes up after sleep. I've considered just recommending some low-cost video card add-ins but it seems there might be an answer lurking out there somewhere.
Other than that, the systems run absolutely beautifully with Samsung 850 Pro EVOs. Obviously the 580 is a great candidate for Win10, with 16GB max ram, quad-core possibilities, and onboard digital video, so I'd hate to throw any of them away. Hardware configuration is as follows:
Optiplex 580 Desktop
AMD X2/250 dual-core procs
2x2GB RAM
Monitor plugged into the VGA out
Samsung 850 EVO Pro 256 or 512 GB SSD
Also have systems with original mechanical hard drives exhibiting the issue
Windows 10 Pro 64-bit Anniversary Edition, recently downloaded with the MS Tool
Thanks for any suggestions or thoughts!
John
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Mary G
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20.1K Posts
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March 3rd, 2017 14:00
It is a problem with the video drivers since Dell doesn't have any win 10 drivers and doesn't recommend installing windows 10. You are stuck with Windows 10 generic drivers which may or may not work correctly. VGA is the worst choice for video. Try finding a separate card that would work with your psu.
See this--
www.dell.com/.../advanced
Onboard video needs to have customized Dell Drivers and you should not install AMD drivers from AMD website.
Johnny_Mac
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March 10th, 2017 07:00
Mary G, thanks for your thoughts. Yes, I am keenly aware of the Windows 10 support stance on many of Dell's quite serviceable hardware that are not in consideration for Windows 10 development. I understand & am not griping about it, I just don't see the point of throwing away great PCs that have one (fixable) issue. Your suggestion of purchasing a video card is a viable option. And I believe I have worked out a rather elegant solution with the onboard video adapter.
I have concluded this problem is triggered when the video adapter goes into sleep mode. The following workaround has solved the issue completely for me:
Open Control Panel / System & Security / Power Options
Balanced Plan works fine with the following changes
- Set "Turn off the display" to "Never"
- Open "Change Advanced Power Settings," expand the "Sleep" settings and disable sleep & hibernation
This will eliminate the pixelated breakup issue as the system now will not sleep. I took it a step further, as there are potential security issues with leaving the screen to run forever & not require a p[password. To accomplish this, do the following:
Go to Windows 10 "Settings" & choose Personalization / Themes / Theme Settings
Select "Screen Saver" at the bottom, right & set the following options:
Pick a screen saver from the drop-down (a slide show is great, you can even use the user's pics if you want)
Set a time limit to engage (10 mins works for me)
Place a check in the box "On resume, display logon screen"
Click "Apply" / OK & you are done.
Furthermore, users can be asked to press the power button on their monitors when they leave for the day to reduce power consumption.
As I previously stated, Windows 10 works beautifully on the Optiplex 580 without the need for a single driver to be installed. I am on the current Win10 build (as of 3-10-2017) with a fleet of these PCs in production and believe me, put in a solid state drive, perform a clean OS installation, and they are a joy to operate.
Hope this helps someone,
John