9 Legend

 • 

47K Posts

November 29th, 2019 06:00

 

 

  •  
    7th Generation AMD A9-9420e Processor with Radeon™ R5 Graphics
  •  
    Windows 10 Home, S Mode, 64-bit, English
  •  
    Integrated graphics with AMD APU
  •  
    4 GB, 1 x 4 GB, DDR4, 2400 MHz
  •  
    128 GB eMMC Hard Drive

This means its always going to be slow.

There are no returns after 21 days.

 

 

 

Moderator

 • 

27.6K Posts

November 30th, 2019 08:00

Hi,

 

I would request you to drop me a message when you are ready to continue troubleshooting. Also, I would like to know does it happen on any particular application or after a certain period?

 

-Vivek

Moderator

 • 

27.6K Posts

December 1st, 2019 08:00

Hi,

 

If you don't get back to us in the next 24 hours we will archive the case. The case number is 44135642. If in case you need any help in the future just drop a message and we will be glad to get back to you.

 

-Vivek

Moderator

 • 

27.6K Posts

December 9th, 2019 17:00

Hi,

 

I see that we have done all the troubleshooting and it looks like a software issue and the Hardware looks fine.

 

I would request you to contact our Advanced software team 800-288-4410 which is a paid support as our scope of support is limited.

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