5 Posts
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1275
Win 10 Reactivation after Hard Drive Upgrade
New XPS 15 9570 with Windows 10 pre-installed works fine.
Upgraded hard drive and attempted to (re)activate Win 10 without success.
Have attempted recovery USB disk from original HD and new Win 10 ISO. Have also atempted to use the troubleshooting tool “after hardware change” using my MS account that was set up from original working Win 10 activation. Although the previous working computer (original HD) is shown, the system indicates that I cannot use it to reactivate Windows.
Call to Dell support was very frustrating. They told me they could fix it if I upgraded to premium support for $260! I might as well buy a new copy of Win 10. Is that Dell’s business model now? Why make the HD upgradeable?
Any help from the community before I shell out $ for a new copy of Win 10?
Thanks in advance.
David
Carrere
5 Posts
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July 27th, 2018 23:00
“Fresh start” got it working.
Thanks for troubleshooting help.
ejn63
10 Elder
10 Elder
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23.1K Posts
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July 27th, 2018 04:00
Was this system purchased from Dell, or from a third party?
Carrere
5 Posts
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July 27th, 2018 10:00
Purchased directly from Dell. But they won’t (can’t) give me the product key.
This is ridiculous.
ejn63
10 Elder
10 Elder
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23.1K Posts
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July 27th, 2018 11:00
Are you installing the same version of Windows 10 (probably standard, non-Pro) as came with the system?
Has the system board been replaced under warranty at any point?
Carrere
5 Posts
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July 27th, 2018 11:00
Yes - Windows 10 Home
No - brand new machine. Upgraded hard drive and wireless controller.
momist03
9 Posts
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October 5th, 2018 03:00
Thanks for posting, but I wonder if you could give us a bit more guidance here? I'm not sure what you meant by "Fresh start". TIA,
Carrere
5 Posts
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November 17th, 2018 08:00