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KittyWampus
6 Indium

Windows 10 Video and Audio Not Working

It's baffling. I have a Dell computer with Windows 10. I can't get audio and video to work on any of 3 browsers (Firefox, E, and Chrome). Sometimes video works, then quits. Sometimes it doesn't work at all. sometimes I get video and no audio. Sometimes neither.

I checked my drivers and they all say they're working fine and don't need to be updated. Troubleshooter could find nothing. emoticon.Confused.title

Dell Inspiron One 2020, 64.

Thanks in advance.

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1 Reply

RE: Windows 10 Video and Audio Not Working

Hi,

Thank you for writing to us!

Since you have updated the drivers kindly private message the service tag, email address and also a screenshot of the device manager.

In the meanwhile kindly check the following:

1- Update BIOS on the system http://dell.to/2gyxPFj ( link to the latest BIOS)

2- Run Diagnostics on the system.

3- Check for windows pending updates.

4- Use external speakers to check if the audio works fine.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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