No, Bios already updated, Windows already updated. High usage with nothing open, when outlook is opened and word it freezes constantly. (did a online repair of Office already too)
Did a diag scan, a full one, with no hardware problems found.
* Since the Dell ePSA diagnostics passed, then we are looking at an operating system issue or software issue
* Did you have any idle CPU or RAM issues out of box? Meaning, before you installed any other software, did you have this issue with Microsoft Office products?
ejn63
10 Elder
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30.7K Posts
0
October 22nd, 2018 15:00
Brand new out of the box? Is it in the midst of doing Windows updates? Those can easily burden the system.
ggcarson
2 Posts
0
October 23rd, 2018 05:00
No, Bios already updated, Windows already updated. High usage with nothing open, when outlook is opened and word it freezes constantly. (did a online repair of Office already too)
Did a diag scan, a full one, with no hardware problems found.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 23rd, 2018 07:00
* Since the Dell ePSA diagnostics passed, then we are looking at an operating system issue or software issue
* Did you have any idle CPU or RAM issues out of box? Meaning, before you installed any other software, did you have this issue with Microsoft Office products?