XPS 9530 Turbo Boost not working

Same issue on my XPS 15 9530.

I may have a temp fix for everyone..  

The problem is being caused when you apply the Intel Dynamic Platform Thermal Framework Driver (Dell Link)

If you already have it installed, you can remove it by going into the Add/Remove Programs and remove the driver package from there.  Reboot and take a look, your Turbo Boosting should start boosting.

Also I did attempt first the Bios update Dell released today but it didn't fix the issue.

I was able to pin point it to this driver because out of frustration, I did a clean install and noticed that without any drivers being applied to the Turbo boosting was working, So i documented each driver install to see what broke, as soon as I go to the Dynamic Platform Thermal, my cpu dropped from 3.1ghz down to 2.18ghz and held.

I have a case open with Dell and submitted my screenshots and findings.  Hopefully their engineers can determine what is in this package that is causing the turbo boost to malfunction.  

2nd temp fix.

With 9530_Thermals_Driver_8454X_WN_7.1.0.2103_A01.EXE for Win 8.1 x64 (link http://downloads.dell.com/FOLDER01770819M/1/9530_Thermals_Driver_8454X_WN_7.1.0.2103_A01.EXE ) the problem is disappeared. Turbo Boost work normally.

THXX ITS WORK!!

Thanks for this! now windows 10 isn't so laggy - UI used to be terrible before.

Bios A09 :

http://www.dell.com/support/home/en/en/itbsdt1/Drivers/DriversDetails?driverID=D54FM&urlProductCode=false

Fixes
- Fixed System hang up after Touch Touchpad
- Fixed USB Test Fail

Enhancements
-Update Flash Utility
-Update SMBIOS type0 format for Win10 BIOS Requirement

Yeah i applied it on the 4th but it made no changes to the turbo boosting issue.  I was only able to resolve the Turbo boosting by backing out the Windows 10 version of the Intel Dynamic Platform Thermal Framework Driver.   

I as well applied the previous version of this driver that allows the Turbo boosting to happen without having "unknown devices" attached to my pc.

I'm still waiting for Dell to get back to me regarding this issue after they said they needed to bring this to the attention of top tier engineer support to evaluate the drivers.  

VERY strange how Dell published the driver on their website when it seems to be working for no one. 

I updated my XPS 15 (9530) to Windows 10 and found the speed bacome much slower than the previous Windows 8.1 Pro. Most of the drivers for Windows 10 published in Dell website can not be installed. I re-installed the old version of Intel Dynamic Platform Thermal Framework Driver for Windows 8.1 as suggested by "cracker_pazzo" and it seems to work OK. I hope Dell can publish a new driver to fix this problem.

I sent in my laptop and tested an updated version of the XPS 9530 and even the latest gen version of the hardware is still having the same problem.    For the time being I am running the Windows 8 driver of the Thermal Platform.  

This includes the recent updates released from Dell as of Oct 1st (IMEI was one that I thought "could' help).

Sad part is that seeing they have the Windows 10 Driver posted, there are many users who "think" their laptop is running at it's top performance.  

~dave

How does a driver that cuts 1000 MHz off all 8 threads even make it out to the public?  Are they even tested?  Not only that but  I was still getting yellow bangs paired with the NXP device so it didn't even fix what it was supposed to.

I keep dreaming of the day when good drivers are finally provided and I can actually put my machine to sleep for longer than 30 minutes without it crashing.

riksterinto,

I agree that it really *** that no one from Dell was able to determine that this was an issue, assuming they didn't know.  I wonder big companies like Dell weight in the cost value when determining if they care.  

The biggest *** for me is that Dell at the time of Windows 10 launch had a small list of what they said was "Certified" for Windows 10.  So I guess certification doesn't = works perfect, maybe it means Works good enough...

Not to mention that the XPS 9530 was the premium laptop for this line and you would expect it to get a little more attention.  

With that being said, I'm not having the problems with my NFC chip (NXP).  I have been on two versons of the XPS 9530 (launch day and now the freshed one).  Neither of them with all of my problems had issues with the NFC drivers installing or failing during use.    I'm not sure if you have attempted a clean slate install and if so, if you have a warranty running on that laptop, i would seek out Dell support.  

I have put in "another" request with my ticket number to get some updates.  However to be honest, using the windows 8.1 driver seems to work just fine and with zero function loss.  It burns me up at the idea that people who are not familiar with troubleshooting (your avg user) will update their XPS to the latest drivers and will lose functionality, even go as far as claiming that "well i guess my pc is over a year old so its slow". 

Dave

I don't use the NFC for anything but occasionally the NFC driver won't load which causes the Intel MEI driver not to load and then other problems.  It seems to be resolved by the latest IME drivers although when I installed the latest DPTF driver it started happening again.  After rolling back, it seems to be better now although I still can't get the system to sleep reliably.  I suspect something in the BIOS or one of the Intel components but there's no clues in any logs since they get wiped out on the crashes.  Hibernate only for now.

Thanks for posting this. I wonder how many people are chugging along at 2.2 Ghz with no clue??? lol

For the most part it's a good machine but Dell really needs to work on improving software support by providing problem free updates in a more timely manner.  Windows 10 has been available for nearly 2 years before it was publicly released so there has been more than enough time.  They need to spend less money making gimmicky support tools plastered with their logo and more money on quality and delivery.

I got an email from the Dell rep I've been dealing with 2 days ago, he stated that they "the Dell Engineers" have a new driver that they are testing and it should be posted in about 2 weeks (give or take how the testing goes).  

He seemed to indicate that this should resolved the Turbo Boosting issues within Windows 10 while using a Windows 10 driver.

Here's hoping....

Dave

Hey look, its Jan 2016 and it is still a problem.  No driver update has been released since the email i received from my Dell Tech (on Nov 11th).  

I read this email over and he technically does say that it should take at least 2 weeks before it is posted.  

Dell has already released the next version of the XPS 15 so i'm wondering if this is going to get any attention at all.  

Of course, you can solve the issue by either Running OS at Windows 10 but installing the Windows 8 Thermal driver OR just dont upgrade to Windows 10.  

I'm bitter at the idea that I am sure there are many many XPS users who upgraded to Windows 10 and installed the drivers that Dell has posted and are not getting the performance they paid for.  

Dave

Where is the fix for this?  The Win 8 drivers are not an acceptable workaround since they cause issues with shared memory of GPUs.