The reason that option is grayed out because you have legacy OPROM is enable. Enable "Secure Boot Control" under Boot section - which will then disable "Load Legacy OPROM" and then it will allow you to Enable "Firmware TPM".
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
In BIOS - Go to Security Tab - Enable "UEFI Firmware Capsule Updates" and also Enable "Firmware TPM" These should get you squared away with enabling TPM.
That's my problem: "UEFI Firmware Capsule Updates" is enabled but I cannot enable the "Firmware TPM" that option is greyed out, I cannot click on "disabled" and change it to "enabled" If I press the down arrow key, it goes directly to "computrace"
sn2643
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October 1st, 2021 18:00
The reason that option is grayed out because you have legacy OPROM is enable. Enable "Secure Boot Control" under Boot section - which will then disable "Load Legacy OPROM" and then it will allow you to Enable "Firmware TPM".
I was able to replicate the issue at my end.
DELL-Cares
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October 1st, 2021 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
sn2643
1 Rookie
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10 Posts
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October 1st, 2021 12:00
In BIOS - Go to Security Tab - Enable "UEFI Firmware Capsule Updates" and also Enable "Firmware TPM" These should get you squared away with enabling TPM.
amusicvideoaday
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October 1st, 2021 17:00
That's my problem: "UEFI Firmware Capsule Updates" is enabled but I cannot enable the "Firmware TPM" that option is greyed out, I cannot click on "disabled" and change it to "enabled" If I press the down arrow key, it goes directly to "computrace"