Prince Kidd
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

can you list the full name of the driver? it is just a matter of uninstall and installing. not sure how can i get it wrong?

It's the same one as listed in your post: App_NT_AWCC305010_W8_W81_W7_Setup_P1K0M_ZPE.exe.

I think what you can try here is:

1. Uninstall any command center in your Windows 8.1. Maybe also delete the folder where your command center lives.

2. shutdown ( instead of restart ) your R4.

3. pull out the power cord and press the power on button for 5 seconds.

4, Start computer and install Command Center 3.5.

5. Restart to check whether it works.

6 shutdown, wait for a while and start again to check whether it works after shutting down.

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nikpower19
2 Iron

RE: Aurora R4 Windows 8.1 Issues

for the time being my issue seems to be fixed. 

what i ve done was to uninstal completely the command center, restart my pc, and then install the new command center .... seems to be ok for now with minor little bugs but its fine

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daddyz
2 Iron

RE: Aurora R4 Windows 8.1 Issues

Hi there, are u guys have the problem fixed with the 3.5 ver command centre? Are the lighting and thermal works even after the system restart|shutdown? Can you confirm that please? Why am i still having problem? The only difference is having new UI after the update. It works until i restart/shutdown the pc. It is same as before...

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PaulTod
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

Listen,

All I did to fix this was :

1. Got to the site. 

2. Selected Win 8 64 and downloaded the new command center

3. Installed it over the one I had.

4. Restarted.

Works like a charm, no more fan / light problems, the system works as it should. 

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Highlighted
daddyz
2 Iron

RE: Aurora R4 Windows 8.1 Issues

hi PaulTod,

if now you open the command centre and under the thermal did all the sensor running fine? Is the cpu water pump working? Mine showing the pump is failed.

Its confirmed not working on mine. 1st i think its hardware, but i have the hdd installed with win8 and all working fine on it. My problem only at win 8.1. I had this problem soon after i update it.

Listen,

All I did to fix this was :

1. Got to the site. 

2. Selected Win 8 64 and downloaded the new command center

3. Installed it over the one I had.

4. Restarted.

Works like a charm, no more fan / light problems, the system works as it should. 

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nikpower19
2 Iron

RE: Aurora R4 Windows 8.1 Issues

solved everything for me too, all i did was to install it ..... check your pump , maybe it failed and for some reason it is not running again ....

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sducharlet77
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

Hi daddyz,

I have also a problem with the thermal control showing that the pump is off, and the ambient sensors show respectively 0°C, 0°C and 26°C. To fix this, I had to create a new thermal control profile, then the sensors show the correct value and the pump is shown as running.

Unfortunately, the fans are making me crazy!  During the boot process, they go full speed until the user session is opened and thermal control is launched. Then,  the fans won't slow down under 55%. If I try to set manually the fan speed, say 15%, the speed won't change until I reboot the system.

I tried to shut down the computer, unplug the power cable, press the power button for 20 sec, then wait another 20 sec and then plug and start the system but it didn't change anything.

Does someone have any suggestion?

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PaulTod
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

Can you please try the following?

Uninstall Command Center. 

Re-install Command Center.

Reboot. 

Notice there's no reboot after uninstall! 

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sducharlet77
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

Hi,

Thanks for your reply.

I forgot to mention that I first upgrade my old command center with the 3.5, and as I was facing issues, I uninstalled it completly, reboot, re-installed it, reboot and I still have the problems.

I will try to do what you suggest - without the reboot between uninstall and install

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PaulTod
1 Nickel

RE: Aurora R4 Windows 8.1 Issues

There is also a complicated way to uninstall with registry delete and what-not, stuff that an average user has no idea how to do and it's also dangerous. I would not advice you to do it unless you fully understand it.

Sadly, I've no idea where that description is (it's on the Dell site), they hide it very well...

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