November 17th, 2014 22:00

Hi RJD9,

Welcome to the Dell Community Forum,

After the hard drive is restored to the Factory settings all the data will be lost and we will have to install the software's which came originally along with the computer. Please register yourself on My Dell Downloads page here http://ow.ly/ErvBS , register yourself and download the Factory default software's including Cyberlink. Click on this link http://ow.ly/ErvL3 which has video instructions on hoe to download the software's.

Hope this helped.

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