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April 9th, 2014 10:00

How to upgrade my XPS 12 to Windows 8.1?

I've bought a Dell XPS 12 laptop (9Q33 model). It comes with preinstalled Windows 8. According to a support article I've found, this model supports upgrading to Windows 8.1. Where can I get this upgrade? It's absent in Windows Store.

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April 9th, 2014 23:00

Thank you, it was helpful. I had no update 2871389 installed, and it turned out that I do need it to be installed in the first place ( http://support.microsoft.com/kb/2871389 ) to see the Windows 8.1 update in the Store.

In addition, I run the Windows Update Troubleshooter (http://support.microsoft.com/gp/windows-update-issues ), and it found several corrupted registry entries and other issues related to the Windows Update subsystem.

After I installed the update, run the Troubleshooter tool, and rebooted the notebook, Windows 8.1 update appeared in the Windows Store.

An additional link that might be helpful to those unfortunate souls who has the same issue: http://download.microsoft.com/download/E/2/A/E2ABDAF3-5414-47CB-9AD2-5E31A10B2704/winupcompat.diagcab This tool search the PC for problems preventing it wrom being upgraded to Windows 8.1.

I wonder what was the cause for the registry corruption. This is a brand-new notebook. Yesterday I turned it on for the first time.

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