System won't sleep after upgrading to win 8.1

Hi yester,

I would suggest you to uninstall and reinstall the video card driver on the system. Please follow the steps mentioned below to uninstall the video card.

1. Click on Start button.
2. Start typing devmgmt.msc and then press enter.
3. Select the graphics card device under Display adapter and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Hi yseter,

I would suggest you refresh the system and check if it fixes the issue.

1. Plug in the AC adapter.

2. Point to the right hand corner of the screen to bring up the charms bar.

3. Click Settings.

4. Select ‘PC settings, In the PC settings window, select ‘General’.

5. Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’

6. In the next screen click on ‘Trouble shoot’.

7. Use the Refresh option and then check if it fixes the issue.

Hi! Ravi

I have performed the refresh which actually rolled me back to Win8.0 and the computer went to sleep Like A Baby after the predetermined time. This matches my previous knowledge aboutcomputer behavior.

Do you have any suggestions BEFORE I upgrade again to Win8.1?

Thank you for the support

Regards,

Y.Seter

Hi yseter,

Sorry for the delayed response. I would suggest you to update to Windows 8.1 operating system on the system and refer to the video in the link below for correct order for installing the drivers on the computer.

http://dell.to/18LnbPL