Unsolved
This post is more than 5 years old
4 Posts
0
84460
0x0000007E iaStor.sys Blue Screen
Hello,
I have a Dell Inspiron 14z 5423. Recently, I have had intermittent blue screen crashes (pictured below).
*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880016826BO, 0xFFFFF88002F418D8, 0xFFFFF88002F41130)
*** iaStor.sys - Address FFFFF880016826B0 base at FFFFF88001639000, DateStamp 4f29d59c
I read that downloading the new version of the iaStor.sys file from Intel could resolve this issue, but I could not find a legitimate download link. I tried downloading a few driver updates suggested on the Intel website, but they did not fix the problem.
My BIOS is updated, and the computer functions normally outside of the crashes.
Any input on this issue is appreciated.
Thanks,
Brian
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
December 12th, 2014 11:00
mustangBrian,
Click the link below to download and install the Intel Rapid Storage Driver for your system. Once installed see if it resolves the problem.You can input your system service tag on the site to view any updates.
Inspiron 5423 Drivers Download
mustangBrian
4 Posts
0
December 12th, 2014 15:00
Thank you for helping me out. I installed the Intel Rapid Storage Driver successfully, along with the other suggested downloads for my computer, but unfortunately the problem is still occurring. Do you have any other suggestions?
mustangBrian
4 Posts
0
December 15th, 2014 18:00
Does anyone have a suggestion for this problem?
mustangBrian
4 Posts
0
December 19th, 2014 11:00
I tried disabling iastor.sys by changing it to iastor.sys.old but that did not fix the problem either.
amjubeti
17 Posts
0
September 9th, 2015 00:00
The 0x7E code is typically associated with some sort of video capture device, so given it's a laptop, I'd suspect the webcam is a bit dodgy.
If you have any USB devices attached to the computer, make sure to remove those before trying to boot the system.
After that, if you're still having problems, you should be able to press the space key while the computer is trying to restore the system from hibernation and be given an option to either continue or delete the hibernation state file. If for whatever reason you can't get that option to come up, then a Linux LiveCD distribution would probably allow you to delete that file if you remount the internal HDD as read/write.
http://www.deskdecode.com/how-to-fix-system-thread-exception-not-handled-0x0000007e/