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73889
November 10th, 2009 06:00
A botched Windows Update won't let me back into Windows, nor even Safe Mode. HELP?
When I get to the login screen, I get a pop-up that says:
LogonUI.exe - Bad Image
C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
The same thing pops up when I get to Safe Mode. After pressing "OK" or "X," it won't let me log in at all.
This happened after Windows Update downloaded something and restarted my computer to install it.
Now, when I F8'd the start-up process, I selected "Last Known Good Configuration (Advanced)," but that still failed to get me into Windows.
I tried "Repair Your Computer," and went to "Startup Repair." The first attempt, it said it was repairing errors, and that it would take over an hour to complete. I patiently napped and restarted when it was done. Same error on startup.
I went to System Restore. First off, it took several minutes to show the restore window. (Why?) There are numerous Restore points. When I chose the 2nd-to-top one (as the top one was the point that caused this failure,) it ran a while, then it gave me an error pop-up:
"System Restore did not complete successfully. Your computer's system files and settings were not changed.
Details:
System Restore failed due to an unspecified error.
Catastrophic failure (0x8000FFFF)
I'm now trying the 7th-latest restore point down the list, and will keep trying until I hit the oldest restore point. I'm sure they'll all give me the same failure message.
During the system diagnostics utility, I was giving my system a hard drive read test, and I got error code 0F00:0244 and Msg. Block 52582359: Uncorrectable data error or media is write protected. What does this mean to you?
Update: Another error code from the same test: 0F00:0244 and Msg. Block 326512629, but other than that, same message. Now I have another one from Block 326527309, 326528209, 326529109, 449914876, 449914877, . I think Msg. Blocks don't matter as much as error codes do, right? (Note: There are 488,397,167 possible blocks.)
Update 2: Errors from my main hard drive Verify Test- Code: 0F00:1A44, Msg. Block 52582359: Uncorrectable data error or media is write protected. More message blocks: 326512629, 326527309, 326528255, 449914876, 449914877,
Update 3: More errors from the Express Test (Confidence Test) - Code: 0F00:131B, Msg. Block 810: Flaw in media or an error in the recorded data. If this is a removable media device, retry the test with different media (Unrecovered read error). More message blocks: 833, 858, 861, 872, 903, 915, 942, 954, 965, 977, 990, 1004, 1016, 1025, 1028, 1064, 1103, 1112, 1142, 1169, 1196, 1199, 1219, 1222, 1247, 1258, 1301, 1315, 1340, 1377, 1390, 1402, 1417, 1420, 1447, 1482, 1495, 1509, 1534, 1536, 1561, 1588, 1591, 1614, 1650, 1653, 1668, 1680, 1693. (There are more, but I'll stop after listing 50 message blocks and abort to the next express test.)
Update 4: During the S.M.A.R.T. Short Self Test, there's another error: Code 0F00:065D - Msg: IDE device failed: The self-test failed the read portion of the test.
So ultimately, how do I get this computer working again somehow without re-imaging/reformatting the system to factory condition?
Also, Windows 7 Upgrade is arriving in a few days. (Although I prefer to get back to work on my laptop before then.) Once I have Windows 7, how do I install it without the ability to log into Windows?
Finally, after seeing all these errors, if you understand each of them, do you know whether installing Windows 7 will solve them once and for all, or that these errors will botch even the installation of Windows 7?
Thanks in advance, you all.
-ENG


DELL-Chris Bu
184 Posts
0
November 10th, 2009 06:00
EgaoNoGenki,
Thank you for contacting the Dell Community Forums. The errors you received when running Dell diagnostics on your system all point, unfortunately, to a problem with your hard drive. At this point, replacement of the drive is probably the only sure way to get your system back into working condition. Reinstalling the operating system onto a failed hard drive (which this appears to be) likely will result in more errors. If your system is still under warranty, I would suggest that you contact Dell technical support to have a hard drive replacement set up.
EgaoNoGenki
5 Posts
0
November 10th, 2009 07:00
Yes, graciously, the hardware is still under warranty until 9/11, 2010.
I'm willing to get myself some new hard drives, but I insist on transferring the data that I've spent years to build up, onto the new drives so all that work won't get lost. How will this happen?
Also, was this caused by a virus? If not, what else could have likely caused it?
DELL-Chris Bu
184 Posts
0
November 10th, 2009 08:00
EgaoNoGenki,
This problem probably was not caused by a virus. Most likely, the drive suffered some form of unavoidable hardware malfunction that caused this to occur. Since your system is still under warranty, Dell can replace the hard drive at no cost. Data recovery typically is not covered under the Dell factory warranty, unless you have ProSupport and have purchased the Dell Data Recovery Service. If you don't have ProSupport or didn't purchase the Data Recovery Service, you may send the drive to Ontrack for data recovery, which will not compromise your Dell Service Agreement.
EgaoNoGenki
5 Posts
0
November 10th, 2009 11:00
How much does the Data Recovery Service cost? I may get it today, as long as it doesn't cost way too much.
Now, I haven't yet tried the command prompt. What commands should I input to get rid of the corrupted LogonUI.exe file, get into a safe mode with networking somehow, and download a fresh LogonUI.exe file?
If I can't, then what disk that came with the system, would have a fresh LogonUI.exe file?
(I don't feel like waiting for Windows 7, which I plan to try first before getting hard drives replaced.)
Now, when Windows 7 comes, I still would like to try installing it anyway, so would anyone please tell me how to get it installed from the "Repair Your Computer" command prompt?
Overall, in the meantime, is there anything I can do in the Command Prompt to get back into Windows anyhow?
mombodog
2 Intern
•
12.7K Posts
0
November 10th, 2009 14:00
Lets try a chkdsk on that drive from the Vista recovery environment command prompt.
Follow these instructions to get to the RE command prompt
http://www.bleepingcomputer.com/tutorials/tutorial147.html
Once at the cmd prompt, type in the following command and let it run, it may take quite some time, be patient and do not interrupt the process.
chkdsk /r C:
spaces between K and / r and C:
When chkdsk is done, exit RE and try to boot normally.