AOL TCP/IP connection

Question

I have been having a problem with AOL. I am using a cable modem hooked up to a dell router. I can connect to Internet Explorer but when I try to connect to AOL 9.0 using the broadband connection it gets stuck on the second step and just stays there. What is the problem because I have been having this problem for quite a while.  it gets stuck on step 2, it says connecting using TCP/IP... and it just stays there. If i let it sit for a while this message pops up: [broadband (cable/dsl/isp)] The connection to the Host timed out. What can i do to connect to AOL. I would really appreciate some help. Thanks so much

lvhkyjr2 · Answer

GSchept180, I have the same exact problem.  The only way I found to work around that is to reboot  and restart AOL.  Its annoying

lvhkyjr2 · Answer

I believe I know why now,  Every now and then when exiting AOL I noticed on my Sygate firewall running applications log that 'AOL connectivity Service' does not end when exiting AOL.  When this application is still running while trying to sign on using my broadband the connection hangs.  Tryed terminating 'AOL connectivity Service' then trying to sign on again but the application does not terminate.  Only way to get back online threw AOL is to reboot which clears 'AOL connectivity Service'

GSchept180 · Answer

I tried restarting the computer and then restarting AOL but it still gets stuck on the TCP/IP (step 2)

lvhkyjr2 · Answer

Look in your firewall software program if you use one and make sure your not blocking any aol services.  Maybe try to reset your firewall rules so your promt on anything trying to access your network again, just a thought.  Since your IE lets your get online, possably could be the aol software.

GSchept180 · Answer

What do you mean open up internet connections? And I dont just want to go to AOL.com, I want AOL TO WORK!!!

Mary G · Answer

The solution to this is to open Internet Connections and check Never Dial a Connection. AOL is looking for a dialup connection instead of cable. Don't use the AOL dial up shortcut, just open a browser window and go to www.AOL.com and sign in.

lvhkyjr2 · Answer

Mary G,im having the same problem, I have never dial a connection checked.

osprey4 · Answer

One solution would be to go back to 8.0 Plus.

Sorry, that's not much help. I found this site with a suggested fix (delete and rebuild the Automatic Connection Script (ACS) files):

http://www.aol.com/support/index.adp?toc=connect&page=071

Please post back if that works.

Windows General

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