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48363

March 2nd, 2016 22:00

After factory reset my genuine Windows 7 now not genuine

I have Dell Inspiron 14z 5423 with Windows Home Premium 64 bit preloaded. Yesterday I reset my laptop with factory restore . But after that my OS became not genuine and showing message on the right bottom corner "Windows 7 Build 7601 This copy of Windows is not genuine". The product key which mentioned under my laptop not clear to read. so please help me how to get my product key and activate my OS with genuine key

5 Practitioner

 • 

274.2K Posts

March 3rd, 2016 05:00

Hi.

Thank you for writing to us!

Kindly follow the steps below :

1.           In the search box of start menu type SLUI 04

2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.

3.           Follow the instructions on the screen.

Kindly private message the service tag and let us know if the issue is resolved.

Thanks

Robin

5 Practitioner

 • 

274.2K Posts

March 3rd, 2016 05:00

Hi,

Thank you for writing to us!

Kindly follow the steps below :

1.           In the search box of start menu type SLUI 04

2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.

3.           Follow the instructions on the screen.

Kindly private message the service tag and let know if the issue is resolved .

Thanks

Robin

9 Legend

 • 

47K Posts

March 3rd, 2016 09:00

You will have to buy a new copy of windows if your COA key is rubbed off.

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