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5465
January 7th, 2004 21:00
Automated System Recovery and System Restore do not function
I have a Dimension 8200 with Windows XP Home.
ISSUE 1
I tried to create a boot disk and installed the backup software from my XP CD. The Automated System Recovery appears to work until the very end, when I get this message:
Backup Utility
The files for recovery diskette could not be created. The operation was
cancelled.
When I go to the Microsoft website, it tells me to do exactly what I did (which is install the software and follows the wizard). Any ideas how to create a rescue disk in Windows XP Home?
ISSUE 2
I very briefly had the KEYLOGGER.TROJAN virus on my computer. Norton was able to remove it. However, because I am extremely paranoid, I thought I would do a system restore back to the previous week. I tried four different restore dates back to dates that the system said were restore points. The computer goes through the entire process, and again, at the very end says 'unable to restore, try another restore date'. The last time I used system restore was several months ago and it worked then. Again, any ideas?
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I should say that the Dell Solutions offered no help at all, so I completed the online support form several days ago and have heard nothing since. I also tried to contact Dell by phone, but as anyone who as tried this can attest, it was a total waste of time. I paid for three years of support and get absolutely nothing. Possibly someone on this forum might be able to help. It would certainly be appreciated.
Mary Ann
JRosenfeld
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4.4K Posts
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January 7th, 2004 23:00
System restore points are sequential (i.e. each only stores the changes since the previous one). In restoring to any particular date, it therefore goes through all the points in between the most recent one and the one chosen, reversing the chasnges recorded in each. Hence if one gets corrupted, all ones previous to that will fail. It is possible that the virus, or its removal, affected some of the points.
Since the points you have are useless anyway, your best option is to delete all of them. Open System restore, click System Restore settings, check the box 'turn off system restore'. Restart, then go back and uncheck that box. A new restore point should be created. To see if systemn restore works, create a second restore point, then see if it will restore to the first one. If that does not work, look at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;302796 and the links there to other articles on System restore
If you mean a boot diskette, you don't really need one, as the Dell XP CD is bootable (set boot from CD as first option in BIOS).
If you mean what MS refers to as an automated system recovery disk (ASR), that is only for XP pro; ASR does not work in XP home. See
http://support.microsoft.com/default.aspx?scid=kb;en-us;302700&Product=winxp
WillyTee
146 Posts
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January 8th, 2004 00:00
In XP Home the ASR Floppy Disk does not work. Never has in XP home. If you use it and have to do a full restore with it. you have to do a reinstall ( clean or repair ) make sure that if the backup was made pre sp1 you reinstall the backup first the get the sp1 undate. If the backup was made post sp1 then get the update first then restore the backup.
Message Edited by WillyTee on 01-07-2004 08:35 PM
madmadmad
2 Posts
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January 8th, 2004 00:00
maxd
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January 8th, 2004 17:00