Background Intelligent Transfer Service (BITS) Missing !!!

Question

Hello,   When I try to use windows update I keep getting 'Windows Update error 80246008'. I follow the instructions which it gives to rectify the problem but when I go to MMC the 'Background Intelligent Transfer Service' (BITS) is not present.   I have also tried using the BITS Repair Tool for Windows Vista (KB940520) however this was unsuccessful. I have also tried this microsoft solution (method 2) http://support.microsoft.com/kb/883614 entered the Vista reinstallation DVD I got with my Dell and still nothing !!! I get 'installation failed' after the first bit and I am not prompted to insert the operating system CD.   I would appreciate if anyone could help me with this as I have not been able to update my laptop in over 6 weeks !!! I have a Dell XPS M1530 with Home Premium 32bit.   Thanks

Sofu · Answer

I suggest that you start a free Windows Update support incident request: https://support.microsoft.com/oas/de...spx?gprid=6527

redout · Answer

I done that already mate and this was the reply which I recieved which is of no help.

"Dear Sir/Madam,

Thank you for your email.

To enable us to help you resolve this issue, may I suggest on one of the following:

A useful resource is the Knowledge Base on our website, where we have published a large collection of articles and FAQs about our products. You can access it by going to our website at:

http://support.microsoft.com/search/?adv=1

You can also go online and visit our UK newsgroups to exchange ideas and information with other Microsoft product users. There is also the chance to talk to our Most Valued Professional (MVP).

http://support.microsoft.com/newsgroups/default.aspx

If you do not find the answer you are looking for and wish to discuss your alternative support options, please call our Customer Support team on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding public holidays.

Thank you again for getting in touch.

Kind regards, "

redout · Answer

Hello Cody,

I have entered services as before and Background Intelligent Transfer Service (BITS) just does not appear in that list. It is gone and I have no clue as to why. I have found this link http://forums.techarena.in/windows-update/920457.htm where the guy had the exact same problem as I and he gives a solution at the bottom of the page but I do not know how to do it as it is not explained very well. I would appreciate if anyone could give me a dummies walkthrough for this.

Cheers

Message Edited by redout on 08-19-2008 12:37 AM

CodyG_Windows-T · Answer

redout-

Hi, my name’s Cody, and I’m working with the Windows Vista Outreach Team to help address any questions or concerns people might have about their copies of Vista. In searching through the Vista site and looking for a solution to your problem, I noticed this link : http://windowshelp.microsoft.com/Windows/en-US/Help/5f3f02f4-69bc-47a5-9e40-8c9b86ffb2fd1033.mspx You may have seen the possible solutions listed in this link before, but I didn’t see it mentioned in either of your posts, so I figured it might be a good one for you to take a look at. Let me know if this is helpful at all. If not, please tell me, and I’ll see if I can get you in touch with someone that has a bit more advanced technical knowledge on the subject!

Thanks,

Cody
Windows Vista Outreach Team

CodyG_Windows-T · Answer

redout-

I just wanted to let you know I have shared your issue with some folks on the Vista Outreach Team with a little more technical expertise than myself, and they are going to do some research to try and figure out exactly what is keeping your updates from working properly. I'll keep in touch with you and let you know what they find out!

Thanks,

Cody
Windows Vista Outreach Team

Windows General

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