Backup and Recovery fails to start

Hi there all,

I was wondering if someone could help or at least shed some light on this problem.

I try to start up "Dell Backup and Recovery" and it fails to start with the message "Dell Backup and Recovery encountered a problem and needs to close. We are Sorry for the inconvenience."

It used to work in the past, then all of a sudden it stopped. I wanted to do a backup as it is requesting me to do so and it now fails.

I am wondering if it is a problem with my partitions, I haven't changed them in any way, but it seems that I have an extra partition to a colleague with a similar but not the same dell computer.

Thank you very much all if anyone could help this would be excellent.

The EventVwr says:

Log Name: Application
Source: Application Error
Date: 16/03/2016 14:58:55
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: Dbr.exe, version: 2.8.0.62, time stamp: 0x5664aadf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0eaabd22
Faulting process id: 0x40b8
Faulting application start time: 0x01d17f8bad9564d9
Faulting application path: C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe
Faulting module path: unknown
Report Id: 828a7aa3-cf59-4b77-88b4-90980f350b6e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
schemas.microsoft.com/.../event">


1000
2
100
0x80000000000000

147397
Application




Dbr.exe
2.8.0.62
5664aadf
unknown
0.0.0.0
00000000
c0000005
0eaabd22
40b8
01d17f8bad9564d9
C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe
unknown
828a7aa3-cf59-4b77-88b4-90980f350b6e

Log Name: Application
Source: .NET Runtime
Date: 16/03/2016 14:58:55
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Application: Dbr.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at Win7Library.Win7Lib.GetWin7Lib(System.String)
at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries()
at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Event Xml:
schemas.microsoft.com/.../event">


1026
2
0
0x80000000000000

147396
Application




Application: Dbr.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at Win7Library.Win7Lib.GetWin7Lib(System.String)
at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries()
at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()