Hi Mauri,

Thank you for your response. Glad to know that you've installed 'Windows' successfully.

1. The laptop may not connect to the internet due to missing device drivers. Please follow the steps mentioned below in the correct sequence to install all drivers:

Notebook system software: http://dell.to/T7j4re
Intel Management Engine Interface: http://dell.to/TvdTzj
Intel HM67 Chipset: http://dell.to/TMEDQf
Media card reader: http://dell.to/Xm77mx
Intel Rapid Storage Technology: http://dell.to/SvIDB8
Audio Driver: http://dell.to/QqeNCw
nVidia GeForce GT 525M driver: http://dell.to/SvIYUm
Ethernet driver: http://dell.to/UxMFJw

Quickset: http://dell.to/S4vJyv
Wireless driver: http://dell.to/TMFwbp
Note: Restart the system as per the on-screen instructions.

 Steps to install a driver:

• Click on 'Download Now' and select 'Single file Download'.
• Click on 'Continue'.
• Click on 'Save' and save the driver on the desktop.
• Right click on the driver from the desktop and click on 'Run as administrator'.
• Install the driver following the on screen instructions.

2. Microsoft Office installation: You purchased 'Microsoft office Home & Student 2010' with the laptop. This product will be activated with the help of product key on the MPI card delivered to you with the laptop at the time of purchase. you may want to refer to the following web article on Dell support website: http://dell.to/T7mQRv

However, you still need to download the trial version of 'MS Office H & S 2010' and activate it with the product key on the MPI card. Please download the trial version of Office from this link: http://bit.ly/asXkMX

3. Install other 'factory installed software applications': You should be able to download and install all the factory installed software either from 'My Dell Downloads' or 'Digital Dell Delivery'. You may refer to this web article on Dell support website for more details: http://dell.to/zoxkZh

Please use the following steps to access the software:

Log into 'My Dell Downloads' to access your system's software repository
- Click https://smartsource.dell.com
- Once you login to My Dell Downloads, click on Register



- Once you log in to 'My Dell Downloads', click 'Register'.
- Click Run if prompted
- You will get a list of all the applications that were shipped with your computer
- Download and install all programs as needed/desired

4. - Click http://dell.to/SvMkXy to download 'Dell Digital Delivery' from support.dell.com (Follow through with the installation and finish). For detailed information, you may want to refer to the following web article: http://dell.to/YOMAq3

- Click 'Start/Pearl' icon on Windows desktop screen
- Click Programs > Dell > Dell Digital Delivery
     

- Ensure that you are connected to the Internet, in the 'Dell Digital Delivery' window, click 'Download Now'
     
- In most cases, the software download is completed in a few minutes. The duration of the download will vary depending on the number of software's you purchased and the speed of the internet connection. After the software installation is complete, the Dell Digital Delivery application notifies and prompts you to close the application window. The newly installed software can be accessed through the 'Start Menu'.

Hope this helps. Do reply if you have any further questions. Glad to assist.

Hi Mauri,

Thank you for responding. Apologies for delay in my response.

1. I checked the order details and found that the laptop was shipped with 'MS Office H & S 2010' MPI (Microsoft Product Identifier) card.

MPI card is a small paper card and it is required to activate 'Office Suite' that you purchased with the laptop. You may refer to the following web article for detailed information on the MPI card: http://dell.to/r9Ytgz

Have a look at  this video which explains how to locate the MPI card: http://bit.ly/T18eph

2. Install the video drivers from nVIDIA website directly:
- Click http://www.geforce.com/drivers
- Click 'Auto-detect your GPU'
- Software utility on nVIDIA website detects the GPU in your laptop and recommends you with the most updated video driver
- Download and install the driver as per the on-screen instructions

If you face issues with the auto-detect utility, install the driver alternatively:
- Click http://bit.ly/Qiagh4
- Click 'Agree and Download'
- Follow through with positive moves to finish installation

Hope this helps. Do reply if you have any further questions. Glad to assist.

Hi Mauri,

I am checking to get an update on the issues that you were facing. Hope that 'Office' and 'Display' are working fine now.

Do reply if you have any further questions. Glad to assist.

Hi maurilesette,

It appears that you're trying to restore the system back to factory settings. Absence of 'Datasafe Local & Emergency Backup' option in 'Windows Recovery Environment' indicates that the 'Recovery Partition' in the system may not be accessible.

I recommend you to run 'Hardware Diagnostics' to verify 'Hardware Functionality'. If no 'Hardware Issues' are detected, you may try using the 'Bootrec.exe tool' in the 'Windows Recovery Environment' to troubleshoot. Please follow the steps listed below:

• Insert the Microsoft  Install DVD into the DVD drive of the computer
• Restart (or power on) the computer
• Repeatedly tap key as soon as the keyboard lights up
• The 'Boot Menu' appears
• Highlight 'CD/DVD/CD-RW Drive', and then press the key
• A window appears that says 'Press any Key to Boot from a CD or DVD'
• Promptly tap a key on the keyboard 2 - 4 times
• Click 'Language, Time, Currency and Keyboard Method', and then click 'Next'
• On the Windows Installation page, click 'Repair your Computer'
• Click 'Windows 7', and then click 'Next'
• In the 'System Recovery Options' dialog box, click 'Command Prompt'
• Type 'Bootrec.exe' (without quotation), and then press 'Enter' 
   

How do I get the Microsoft Install DVD?

Also... This is the problem in more detail...my daughter was watching a video off her jump drive  my laptop. all of a sudden, i was every file on my computer disappear. now when i turn on the laptop, i see the dell logo, the screen goes black, there is a white bar at the bottom that says "Windows is loading files", then after loaded, i get the startup repair window,then "startup repair cannot repair this computer automatically"  on "view problem details" i get  following:

problem signature:

problem event name:     startup repair offline

problem signature 01:   6.1.7600.16385

p s 02:  6.1.7600.16385

ps03:  unknown

ps04:  4

ps05:  autofailover

ps06:  1

ps07:  missing OsLoader

OS Version: 6.1.7601.2.1.0.256.1

locale id:  1033

i also tried f8 at startup, and i can't access it.  it seems  only thing i can access is the command prompt.  i also ran the diagnostic tests with no errors.

In addition, I tried  "boot your computer to safe mode with command prompt and fix MBR and Boot. On command prompt, Enter the commands: bootrec.exe /FIXMBR and bootrec.exe /FIXBOOT"  ePSA tests passed. Fixmbr and Fixboot both said "the operation completed successfully". After reboot, I am in the exact same spot with the error as posted previously.

Hi maurilesette,

Thank you for the prompt reply.

It appears that 'Windows copy' in your computer has gone corrupt and may need complete re-installation.

I already have you in my friend list (Feature that enables private conversation on the forum). I am sending you a private message. Please respond to the message and provide system’s Service Tag so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

Do reply with the details; would be glad to assist.

Hi Mauri,

Thank you for the reply.

Good to know that you have 'Windows Re-installation Disk' and have performed the re-installation already.

You may use the 'Drivers DVD' to install the 'Network Drivers'; which should allow the notebook to connect to the internet. Your system was built with the following 'network devices':
1. RTL8111E Gigabit Ethernet Controller (For Wired Internet)
2. Intel 1030 Wireless-N (For Wireless Internet)

Please use the following steps to install drivers for both these devices using the 'Drivers CD':
An 'autorun wizard' will popup on the screen prompting to continue installing Dell resource CD onto the computer; continue with the installation.

Select the System Model > Operating System (Windows 7) > Topic (Drivers); please refer to the image below (Screenshots are only samples for reference; may not be applicable to the windows version installed on your notebook):

Locate and install the 'Network Drivers' one by one (RTL8111E Gigabit Ethernet Controller & Intel 1030 Wireless-N). Click and follow-through with the installation. 

Installing the 'Network Drivers' will allow you to get connected to the internet. You may then follow the steps listed below to install all the remaining drivers in the given sequence:

1. The laptop may not connect to the internet due to missing device drivers. Please follow the steps mentioned below in the correct sequence to install all drivers:

Notebook system software: http://dell.to/T7j4re
Intel Management Engine Interface: http://dell.to/TvdTzj 
Intel HM67 Chipset: http://dell.to/TMEDQf
Media card reader: http://dell.to/Xm77mx
Intel Rapid Storage Technology: http://dell.to/SvIDB8
Audio Driver: http://dell.to/QqeNCw
nVidia GeForce GT 525M driver: http://dell.to/SvIYUm
Ethernet driver: http://dell.to/UxMFJw 
Quickset: http://dell.to/S4vJyv
Wireless driver: http://dell.to/TMFwbp
Note: Restart the system as per the on-screen instructions.

 Steps to install a driver:

• Click on 'Download Now' and select 'Single file Download'.
• Click on 'Continue'.
• Click on 'Save' and save the driver on the desktop.
• Right click on the driver from the desktop and click on 'Run as administrator'.
• Install the driver following the on screen instructions.

2. Microsoft Office installation: You purchased 'Microsoft office Home & Student 2010' with the laptop. This product will be activated with the help of product key on the MPI card delivered to you with the laptop at the time of purchase. you may want to refer to the following web article on Dell support website: http://dell.to/T7mQRv

However, you still need to download the trial version of 'MS Office H & S 2010' and activate it with the product key on the MPI card. Please download the trial version of Office from this link: http://bit.ly/asXkMX

3. Install other 'factory installed software applications': You should be able to download and install all the factory installed software either from 'My Dell Downloads' or 'Digital Dell Delivery'. You may refer to this web article on Dell support website for more details: http://dell.to/zoxkZh

Please use the following steps to access the software:

Log into 'My Dell Downloads' to access your system's software repository
- Click https://smartsource.dell.com 
- Once you login to My Dell Downloads, click on Register



- Once you log in to 'My Dell Downloads', click 'Register'. 
- Click Run if prompted
- You will get a list of all the applications that were shipped with your computer
- Download and install all programs as needed/desired

4. - Click http://dell.to/SvMkXy to download 'Dell Digital Delivery' from support.dell.com (Follow through with the installation and finish). For detailed information, you may want to refer to the following web article: http://dell.to/YOMAq3

- Click 'Start/Pearl' icon on Windows desktop screen
- Click Programs > Dell > Dell Digital Delivery
      

- Ensure that you are connected to the Internet, in the 'Dell Digital Delivery' window, click 'Download Now'
      
- In most cases, the software download is completed in a few minutes. The duration of the download will vary depending on the number of software's you purchased and the speed of the internet connection. After the software installation is complete, the Dell Digital Delivery application notifies and prompts you to close the application window. The newly installed software can be accessed through the 'Start Menu'.

Hope this helps. Do reply if you have any further questions. Glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

When installing the drivers, I get stuck at "nVidia GeForce GT 525M driver: " I download and install, but get the message "Error. Cannot install NVIDIA....You must install Intel Driver First."  I have installed the drivers listed previously and inorder up to that point.  What am I missing?