Blue Screen Error

Question

Basically I am getting the STOP: 0x00000024 blue screen error. Now I am not trying to be redundant because I searched that error and found numerous entries on it. But after more than two hours of reading through all of those I am still left with the problem, so I was wondering if anyone could help me out.   Okay two things: My dell is a Dimension 8400 desktop. I do not have the Windows XP cds that a lot of the replies seem to talk about. Regardless of if I run in Safe Mode or any other mode I still get the blue screen error.   I would greatly appreciate any help anyone could help out with ANY advice at all.

RoHe · Answer

When do you get that error message? Can you get to desktop?

From desktop, click start>run
type in: chkdsk c: /f
click ok
You'll get a message offering to run chkdsk at next boot. Accept that offer and reboot. chkdsk will run before XP loads again.

Have you read this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q228888

If you never received the XP CD, read this:
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&thread.id=214841

Ron

raidch1986 · Answer

I am unable to get to the desktop because I am unable to boot my cp. I get as far as the boot screen at which point it gives me five options: Safe mode, safe mode with networking, safe mode with command prompt, last know configuration and my last option is to boot windows XP normally. All five options lead me to the blue screen displaying the stop error that I have listed above.

RoHe · Answer

What color are 4 LEDs on rear of 8400 when you get BSOD?

You're probably going to need an XP CD, so read this:
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&thread.id=214841

Ron

raidch1986 · Answer

Thank you for your help Ron, I got the problem fixed now.

RoHe · Answer

Glad you got it fixed. Want to share the solution with the rest of us? Ron

raidch1986 · Answer

turns out in all the computers dell made after 2004, Dell installed this thing called Symantec into the pc itself. So as soon as you see the splash screen at the very beginning, if you hold down the Ctrl key and hit F11 and then let them both go after a few seconds it takes you to this menu where you can restore your pc to how it was when you first got it from Dell as good as brand new. So since we were unable to do any recovery or repair, that's what we did. A system restore and we started from scratch.

RoHe · Answer

Thanks for sharing that info. You did a PC Restore. Only problem with that is all your personal files and any software you installed were all lost so I hope they were backed up on external media.

And don't forget you now have to reinstall all Microsoft updates for XP, Internet Explorer, Office, etc. Do that ASAP so you don't risk malware infections.

Good lock!
Ron

Windows General

Blue Screen Error

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