Blue Screen of Death, now no mouse, keyboard or sound

Spanky32354,

When troubleshooting it helps to disconnect all USB devices.  Connect PS/2 mouse and keyboard and monitor only.  On the Safe Mode menu, you should have an option to disable automatic restart on error.  This should allow you to see the BSOD message when you attempt to boot in normal mode.

 

If you can boot into Safe Mode, do the following:

Insert your Windows XP CD in the CD drive.

Click on Start|Run.

Type sfc /scannow.

Press Enter.

 

The System File Checker will verify that your protected system files are correct.  Be patient.  This can take over 30 minutes in some cases.    Once it completes, reboot your system.

 

Let us know what you find.

Tony

Spanky32354,

Sorry.  Overlooked the fact that the E510 doesn't have a PS/2 port.  USB keyboard and mouse will be fine.  Will have to be more attentive to model numbers and port availability in future posts.

Let us know how you fare.

Tony

I don't have a PS2 port for the keyboard so I'll unplug everything but the usb keyboard and try that and I'll let you know what happens.

Thanks

I booted into safe mode but I still can't use my mouse to open anything.

Spanky32354,

Ran into a problem similar to yours this afternoon on a Dell Optiplex G150.  At first, no USB ports were shown in Device Manager.  Went into BIOS setup.  Enabled USB Legacy support.  Win XP then installed two of the USB ports but kept looping on installation of the other two even though nothing was connected to any of the USB ports.  Fortunately G150 has PS/2 ports.  However, could not install HP USB printer.  Plan to do a clean install with Dell Reinstallation CD tomorrow.    Will let you know result.

Tony

As much as I hated to do it I took my PC into the local Computer Guru's. That way maybe they can  backup my hard drive in case they have to do a complete reinstall. Been there 2 days and haven't heard from them yet. I hope that means they are real busy and not spending 16 hours on my PC.

Spanky32354,

Your local Computer Guru's shop should be able to back up your data.  You may want to learn about Bart's PE CD, Ben Burrows' UBCD for Windows which is based on Bart's PE, and Hiren's Boot CD.  You can enter the above names in Google search to learn how to create these handy bootable utility CDs.

Tony