Blue Stop Error Screen

Question

Hello. I'm not sure if this is the correct section but any help would be great. I start my computer normally and login to my user name. After around 2 minutes, an error message appears followed by a bright blue screen with the following message:   A problem has been detected and windows has been shut down to prevent damage to your computer.   If this is the first time you've seen this stop error screen, restart your comouter. If this screen appears again, follow these steps:   Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the drive or check with the manufactrurer for the driver updates. Try changing video adapters.   Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode,   Technical Information: *** stop : 0x0000008E (0xC0000005, 0x82715B6C, 0xB913A9B4, 0x00000000)   Beginning dump of physical memory physical memory dump complete contact your system administrator or technical support group for further assistance.   This problem happens everytime I start my computer. My disk space is adequate as i have over 50gb free. I am working of my laptop at the moment. My computer is a Dell dimension 8300 using windows Xp. Any help would be great.   Thank you veryu much.

kancer · Answer

hi there looks like there is a problem with the system memory. Call Dell and get a diags run on the memory. It may have to be replaced.   kancer

Mirada · Answer

Just had this happen at a computer at work.  Turned out the video card memory was bad.  Had to replace the video card.

jay_k · Answer

My video card failed around 2 months ago and dell installed a brand new 1 for me so i dont think its the video card. Cheers

Kancer: What is a diags test. Can i do this on my own by following instructions or do i have to specifically call them.

Message Edited by jay_k on 07-19-200611:32 AM

kancer · Answer

hi jay Press F12 when you see the Dell logo after you start the computer. then select the 'boot to diagnostic partition'. then follow the instructions to run the diagnostics on the memory   kancer

Mirada · Answer

http://www.memtest.org/

Also, if you have a new video card, you might want to check that your driver is updated. Sometimes if you do a Windows update and your driver isn't updated as well, you can run into a conflict issue. Check your driver.

Message Edited by Mirada on 07-19-200611:34 AM

tgsmith · Answer

Jay_k,

You said this error occurred after you login. In that case see this link regarding the HaxDoor virus: http://support.microsoft.com/kb/903251/en-us Note especially the "Message 2" under the Symptoms section.

Tony

jay_k · Answer

Hi guys. Thanks for all the replies.   Mirada: I had a feeling that the problem was with the windows update but i cant install the windows update as i cannot access the internet. My system will restart within 1min of logging on so i dont know how to install it without connection to internet.   Kancer: i have run the test and everything is working fine it says. Every element passes.   tgsmith: I have got norton antivirus 2006 on my system so i dont think its a virus problem. If it is then the instructions on the website you pointed out to me were very confusing.   Thank you all for your help. Anymore advice would be great. I need to get rid of this problem quick. Cheers

tgsmith · Answer

Jay-k,

Since your system restarts within 1 minute of logon, you almost certainly have either an RPC bug or your system is set to automatically restart on a fatal error. If the restart is caused by a system failure, you can temporarily disable this in the following manner.

Click Start|Run. Type cmd. Press Enter. At the command prompt type:

wmic recoveros set AutoReboot = False

Automatic restart on system failure can be permanently turned off in the following manner:

Click Start. Right-click on My Computer. Left-click on Properties. Click on the Advanced tab. Under Startup and Recovery, click Settings. Under System Failure, uncheck the box next to Automatically Restart option. Apply changes. Hopefully, this will give you enough time to download/install needed updates.

See this link for to change your Remote Procedure Call settings: http://helpdesk.wisc.edu/page.php?id=2048

Tony

Message Edited by tgsmith on 07-20-200601:53 PM

jay_k · Answer

Hi i ran a quick test from the diags test from the F12 feature earlier on. I got the following message:

Error Code 0F00:133D

msg: IDE device failed:incompatible CD for testing

Is this the problem of my Pc do you think?

Cheers

jay_k · Answer

Hi Tony, Thanks for the reply. I might be confusing people but what actually happens after i login is that the windows error message appears, you know the one where it asks you to send error report. After around 30 secs the blue screen appears with the error code. It doesn't restart automatically but i have to restart the computer myself because you cannot do anything with the blue screen.   As with your first instructions with the command function, it says wmic cannot be identified as an internal or external device.   The second part of your reply i followed and the box was already unchecked. Any more help would be great. Its really frustrating though now as i need the pc asap.   Cheers

tgsmith · Answer

Jay_k, Oops, forgot to ask if you were running XP Home or XP Professional. WMIC not available in Windows XP Home.  Only available in XP Pro and Server 2003. Tony

jay_k · Answer

Hi tony I am using XP home edition. Is there any other way you can help. The latest software i had installed was norton antivirus 2006. Could that be a problem also? Cheers

tgsmith · Answer

Jay_K, Your STOP: 0X0000008E {0xc0000005,..} indicates a memory access violation.  That's what makes it one of the most nefarious bug checks to troubleshoot.  The memory could be system memory, video memory on the video card, or shared memory of an onboard device.  Norton AV 2006 should not cause such an error.  However, like any other software program it probably could.  If you boot up in Safe Mode, does the same error occur?   If not, then boot up in Safe Mode with Networking.  This will allow you to use your Internet Explorer to update your Windows and run online virus/spyware scans. Tony

jay_k · Answer

Right. The problem has stopped now. What i did was stopped the Security centre option from the services tab in the msconfig window command. This stopped the problem. However whenever i try to install the latest windows updates, the same blue error screen message appears. I think the problem is to do with windows updates. Is there anyway you can help me. Thank you.

tgsmith · Answer

Jay_k,

If you suspect Norton 2006 as the culprit, I recommend that you totally uninstall the Norton 2006. Download/install AVG Free AntivVirus from www.free.grisoft.com. This will give you comparable protection; i.e., autoprotect and e-mail scanning, while you determine if removal of Norton 2006 stops the problem. I do know that Norton 2004 had a similar issue, but usually it would list the Norton Antivirus engine DLL in the stop error message. Hope this info helps.

Tony

Windows General

Blue Stop Error Screen

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