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2514
July 25th, 2017 05:00
Can't find Factory Image Restore option
Hello,
I have bought a new latitude laptop, but it doesn't work properly. I want to recover my system and I follow Reinstall Windows 10 to the dell factory image using WinRE tutorial from dell's website. However, when I select troubleshoot there are only 2 options available: reset this pc and advanced options. I have also created a USB recovery drive after the installation of Windows.
Could you tell me the appropriate way to return back to the Dell factory image?
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Brad L (retired)
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2.7K Posts
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July 26th, 2017 23:00
Hi there, Can you private message me your Service Tag? I would like to take a look at this. There's a chance no Factory Image was included but I would like to check on this.
Best regards,
Brad
vad99lord
2 Posts
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July 27th, 2017 02:00
Hello,
Thank you for the quick reply. My service tag is
Brad L (retired)
11 Legend
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2.7K Posts
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July 27th, 2017 19:00
Thanks for the reply, let me check on this. I should be able to post back tomorrow, and if for some reason the system cannot do a restore (if it wasn't configured etc.) then another option is to load Windows 10 fresh, but let me check first.
Also, on a side note, was the system having any issues?
Best regards,
Brad