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Cee Gee

44 Posts

38856

January 10th, 2005 18:00

Cannot Download Files Using Internet Explorer - Error Message: "HTTP Error 403 - Forbidden"

I cannot download files using internet eplorer. I have ie version 6 although I can download using FTP but not HTTP. For example, on the Dell download site if I select HTTP for downloading I get this error message page:
 
Error Page I Get When Trying to Download a File using HTTP:

 =============================================================================

You are not authorized to view this page

You might not have permission to view this directory or page using the credentials you supplied.

If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the support.euro.dell.com home page.

You can click Search to look for information on the Internet.

 

HTTP Error 403 - Forbidden
Internet Explorer

 =============================================================================

My hardware is a Dimension 8400 and the above error message appears if I click on a hyperlink or right-click and use the "Save Target As" option.

I have run Spybot, Kaspersky, Lavasoft Ad-Aware and Grisoft AVG but only low-level pests found.

This problem is vexing as I cannot download most files on the internet.

I think the problem started when on Internet Explorer I selected Tools\Internet Options\Advanced and then pressed the Restore Defaults option.

I hope someone can help to resolve this.

Thank You in anticipation.

IT Junkie

59 Posts

January 11th, 2005 16:00

========================================================================

You are not authorized to view this page

You might not have permission to view this directory or page using the credentials you supplied.

=================================================================================

This message (according to KB article Q286405) is quite simple to fix.  Try this:

1.In Internet Explorer, on the Tools menu, click Internet Options.2.Click Delete Files, and then click OK.3.Click OK to close the Internet Options dialog box, and then try again to access Windows Update from the Tools menu.

Cee Gee

44 Posts

January 11th, 2005 21:00

Thanks for the advice but unfortunately the problem remains.
 
I have looked in Tools/Internet Options/Security/Custom Level/ and about a third of the way down File Download is selected as Enabled.
 
So in simple theory I should be able to download files.
 
Somewhere there is a solution to this. More brains greatly appreciated.

Cee Gee

44 Posts

January 11th, 2005 21:00

Thanks for a quick response.
 
Here is a Dell site URL (select the HTTP option that is displayed):
 
Here is another one I tried from Microsoft:
 
 
I have noticed that  the ActiveX warning bar towards the top of the page does not appear anymore. Maybe this is related to the same problem.
 
It's midnight now (I am in the UK) so I'm off to bed - another early rise tomorrow.
 
Thanks for sticking with this problem and have a good day.

IT Junkie

59 Posts

January 11th, 2005 21:00

Could you please paste the exact URL that you are trying to reach?

IT Junkie

59 Posts

January 11th, 2005 22:00

*scratches head*

Odd, very odd.  As I thought I had no problem accessing the link.  Out of curiousity, was this link forwarded to you?  Or did you access this via Dell support. 

I am logged into Dell support (so my username and password are cached on this PC).  So I had no problem accessing this link (assuming it is a link to a secure area that only allows authenticated users). 

Or---

Are you navigating to this page? 

 

Cee Gee

44 Posts

January 12th, 2005 10:00

The Dell link was not forwarded to me. I originally access the Dell link by navigating through Dells' web site. I am at work at the moment (the problem is on my home PC) and clicking on the Dell and Microsoft link works fine here.

Do you think that me not seeing the ActiveX bar/warning anymore is related to this problem?

IT Junkie

59 Posts

January 12th, 2005 14:00

I don't know.  I don't see that activeX option, and it links perfectly for me.  Sounds like IE is way off.  You can try a restore to a good date, but whenever I am forced to this option...I generally look at a reburn :/

Cee Gee

44 Posts

January 14th, 2005 17:00

Thanks for the advice but I'm still stuck. I think I've exhausted the Microsoft site still but can't find a fix. System Restore can't take me back far enough to when Internet Explorer worked.
 
I think I will wait for the next upgrade to Internet Explorer to see if that cures it or maybe I'll download Mozilla Firefox as an alternative.
 
But would prefer to get this fixed.

Entropy1049

2 Posts

January 16th, 2005 23:00

Are you using Windows XP with Service Pack 2? If so, there is a prob with direct linking and right-click downloading...it's addresed on the MS website...I too was afflicted with this same ailment; Sorry I don't recall the direct link, but you should not have any probs finding the patch as the problem was indeed prolific.

Cee Gee

44 Posts

January 17th, 2005 10:00

I'll have another look although I thought I had exhausted Microsoft's Knowledge Base.
 
To answer your question I was on Service Pack 2 but last weekend I removed it (brave me). The computer went a bit wobbly at first e.g:
- ran very slow,

-clicking on an application did nothing,

- display stuck on VGA which I could not change with the Display utility in Control Panel but I then fixed it easily with the Dell resource CD (phew),

- could not log off correctly - had to force power down,

- could not dial out (dial up modem),
But, after a few reboots it now runs like a train - very happy so far.
 
I then uninstalled Internet Explorer using the instructions on the Microsoft site which is quite easy. Just have to locate a specific key in the registry and change a value in it from '1' to a '0'.
I did this for Outlook Express too just to be thorough.
 
I then downloaded and reinstalled Internet Explorer  and OE, rebooted and guess what? The problem is still there.
 
I think I'll not install Service Pack 2.
 
I suppose I could reinstall XP if I can't find a fix on the Microsoft site but I am not sure if this will get rid of programs I have already downloaded or lose some of my personal files. Does anyone know if I this will happen?

Entropy1049

2 Posts

January 17th, 2005 13:00

I'm trying to recall what the fix was (but having dificulty...old age, I guess...). If I can find it, I'll certainly post a link.
BTW- I've been using FireFox since it was in pre-release, and love it to pieces...wouldn't dream of using another browser. Give it a shot, I promise you'll never look back...you may want to download some of the add-ons to get it tailored to your needs, but they're all accessable on the Mozilla site.

Cee Gee

44 Posts

January 18th, 2005 16:00

I downloaded the Mozilla firefox broswer and still could not download so therefore the problem was elsewhere.
 
I eventually tracked the problem down. The problem was caused by Zone Labs Zone Alarm. I had the Mobile Code Control switched to On (available on the Pro version). This prevents downloading.
 
So, after a long haul I got there, and thanks to those who offered help during the long journey.
 
Now I will reload Service Pack 2...

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