Hi graphsmith,

Please perform System File Checker tool using the link mentioned below:

http://bit.ly/70gbQ

If the issue persists, backup the registry using the link mentioned below and perform the following steps:

http://bit.ly/nWnd9x

1. Open Notepad. Click Start, type Notepad in the Search bar and pres ENTER

2. Copy the commands and paste them into the open Notepad window

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}]

@="CLSID_ExecuteFolder"

[HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}\InProcServer32]

@="ExplorerFrame.dll"

"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New]

@="{D969A300-E7FF-11d0-A93B-00A0C90F2719}"

[HKEY_CLASSES_ROOT\Folder]

@="Folder"

"EditFlags"=hex:d2,03,00,00

"FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemType;System.Size"

"ThumbnailCutoff"=dword:00000000

"TileInfo"="prop:System.Title;System.PropGroup.Description;System.ItemType"

[HKEY_CLASSES_ROOT\Folder\DefaultIcon]

@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\

 65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00

[HKEY_CLASSES_ROOT\Folder\shell]

[HKEY_CLASSES_ROOT\Folder\shell\explore]

"MultiSelectModel"="Document"

"BrowserFlags"=dword:00000022

"ExplorerFlags"=dword:00000021

[HKEY_CLASSES_ROOT\Folder\shell\explore\command]

@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

 00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

 65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

 00,65,00,2c,00,2f,00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,\

 2c,00,25,00,4c,00,00,00

"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shell\open]

"MultiSelectModel"="Document"

"BrowserFlags"=dword:00000010

"ExplorerFlags"=dword:00000012

[HKEY_CLASSES_ROOT\Folder\shell\open\command]

@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

 00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

 65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

 00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,2c,00,25,00,4c,00,\

 00,00

"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

[HKEY_CLASSES_ROOT\Folder\shellex]

[HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}]

@="PDF Column Info"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\BriefcaseMenu]

@="{85BBD920-42A0-1069-A2E4-08002B30309D}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files]

@="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}]

[HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]

@=""

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers]

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\BriefcasePage]

@="{85BBD920-42A0-1069-A2E4-08002B30309D}"

[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files]

@="{7EFA68C6-086B-43e1-A2D2-55A113531240}"

[HKEY_CLASSES_ROOT\Folder\ShellNew]

"Directory"=""

"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

 00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\

 00,00

"ItemName"="@shell32.dll,-30396"

"MenuText"="@shell32.dll,-30317"

"NonLFNFileSpec"="@shell32.dll,-30319"

[HKEY_CLASSES_ROOT\Folder\ShellNew\Config]

"AllDrives"=""

"IsFolder"=""

"NoExtension"=""

3. After pasting the above commands, please click File on the menu and click Save
4. Type in NewFolder.reg as the file name, save the file on the Desktop
5. Double click NewFolder.reg from Desktop
6. A dialog box will pop-up "Are you sure you want to add the information in fix.reg to the registry?". Click Yes to confirm

Note: Administrative privileges are required to perform the above steps. Please click "Continue" when the User Account Control dialog-box appears.

Thanks & Regards
Manshu S
#iworkfordell