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855
September 19th, 2016 18:00
Cannot restore to factory settings.
Hi, I have a DELL XPS All in One 2710, bought 17/01/2013, OS Windows 8. It will not upgrade to Windows 10 and stopped connecting with the router/internet. Decided to format it back to factory settings. Tried F8 and CTRL F11 and it didn't work. Tried to go through Windows .. Recovery & Restore ... it goes to 'Inistialise Backup and Migration ... then stops ... any ideas would be great because I have tried everything to restore to factory settings.
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AriesStar
3 Posts
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September 21st, 2016 10:00
Service Tag
Hi Robin, Thank you for replying! The DELL XPS 2710 would not upgrade to windows 10. It stopped connecting to the router/internet. I am trying to restore to factory settings, but getting blue screen error messages ("pc ran into a problem and needs to restart .. " after DELL LOGO) and the computer continuously restarts. I ran an ePSA Pre-boot System Assessment ... no problems.
I wish Dell had sent a Windows 8 OS disc with this machine as it might fix the problem. I did make a USB Recovery for it, but pc is not reading it.