Computer / Printer Conflict ?

Have you tried the printer on another computer (after installing a driver of course)?

No, I haven't tried that although the Philipino, Indian, Pakistani, or whatever nationality he was did suggest that.  Yes, I guess I should go to that trouble.  It is irritating though to have to do this with a system that is less than 6 months old.  I feel like packing computer, printer, and peripherals up and shipping them back to Dell.  Their Service is not good.

Assuming you got the computer and the printer at the same time, did the printer work properly at the beginning?

 

If the problem developed recently did it start after installing a new program?

 

I think it is important to try the printer on another computer.

Thanks for the reply.  The problem has been around for 3 or 4 months.  I do not use the printer that often but like most users, when I want to print I would like for the equipment to work without having to go through several unnecessary steps to get an end product... a printed page.  I have no idea if the problem started after loading another program.  I very seldom download other programs and can't remember if I have or not since I've had this computer... probably so but not sure.  I'm going to try it on my old computer tomorrow and see what happens.  The process is really a pain in the old a... unnecessary in my opinion, totally.

Checking DELL Technical Support's Drivers and Downloads for the 926 AIO printer (when connected to a computer running Windows Vista-32 bit) I found the following:

 

Dell - Patch / Upgrade 9/7/2007

 

Dell - Firmware 1/6/2008

 

Are you up to date with these?

I will check and see.  However, when the several techs took control of the computer they uninstalled, reinstalled, etc., etc... drivers... but worth a peek.

Talking to DELL is your best option at this stage. Your cooperation with DELL Support staff has been admirable.:smileywink:

Well, tried it on another computer.  Although some print pages did in fact stick in the queue I was able to clear them by just cancelling that particular document in the queue... can't do that on the subject computer.  I did get a message about 10 times... error indicating a close down... dlcxpswx.exe... which I assume is the printer.  Error reports sent to MS but which trash can they went in who knows.

 

Came back to my computer, rehooked the printer and second document I tried which was from Notepad failed and is now stuck in the queue and will not move and I cannot print.

 

So, that's the latest.  I'm going to try to call Dell again after lunch and talk to someone other than the printer group. 

Well thanks but not sure about the admirable part... I get rather hot when talking to these people who want me to do the same thing some other person asked me to do the day before or day before that, etc., etc.  Oh well.

 

Anyway, just printed a few documents but when I tried to print from Notepad or Wordpad the program quit so I had to go to the spooler, stop, restart, etc.,etc.  Thought this may be helpful to you or anyone else following this thread.

 

I'll post again after I talk to Rangoon or Manila or Bangkok or whatever. 

Try replacing the USB to USB cable from printer to computer with a new high grade one - taking care to push the connectors fully home.

Well, well guys and gals...

 

After pretty much demanding yesterday that I not be connected again to the Printer Group and assured by the supervisor that I would not be, guess who I was connected to by the frustrating DELL system... yep, another person in the Printer Group.  Her name was, of all things, Honey.  Filipino, Indian or whatever but a good command of the English language thank goodness.

 

Guess what she did.  Yep, same thing everyone else has done so another hour+ of my time wasted and probably more if I had not told her that 5 PM was it.  She did all this and seemed amazed when the printer would not print.  I guess they all think that their work-arounds haven't been tried even though you tell them they have.

 

Bottom line is they are going to send me a new (refurbished) printer.  I would almost bet anyone on this forum $100 that I will have the same problem.  I really don't like the idea of them sending me a refurbished printer but I'm going to give it a whirl.  We shall see.

 

My email is available and if anyone that may read this can give me a couple of numbers for Dell that are otherwise unavailable or if you know someone at Dell that could call me and believe me they have the number, I would appreciate it.

 

Thought I would never, ever say this but I'm really thinking seriously about Apple. 

Did you try a new USB to USB cable rated for USB 2.0?

I tried a different USB cable... rating I am not familiar with. 

Specification USB 2.0 is a higher data rate development of version USB 1.1.

That's Great!!  And just how does one tell the difference between the two?  Are they labeled?  Are they different shapes?  Do you per chance work for Dell?  Thanks...