This is how to do a clean boot in XP. This process temporarily stops programs and items from loading that are not necessary to the system. Here is how we do this.
Click Start, choose run. Type in “msconfig” (without the quotes), and then click on OK.
This should bring up the System Configuration Utility. There will be several tabs across the top of this window. First click the “Startup” Tab. On that tab there will be a button labeled “Disable All”. Click that button.
Next, choose the “Services” tab. On this tab there will be a box labeled “Hide All Microsoft Services”. Click that box so that it becomes checked. Then in the window portion where the services are listed, click the boxes to uncheck any remaining services.
Once that is complete, choose OK. You will be asked to restart the computer. Please go ahead and restart the computer. Once the computer restarts, you will get a box informing you that the System Configuration Utility has run. Close that box and attempt to recreate the issue.
If the issue still occurs while you are in this portion of the clean boot, you do not need to continue. You can go back into msconfig and choose “normal startup” from the general tab to undo the changes that were made. Then click ok and let the system restart.
If the issue does not occur, it tells us that one of the items that we unchecked is responsible for the issue and we need to use a process of elimination to determine which item is responsible.
To do this, we gradually start rechecking things in either the “Services” or “Startup” tabs. To start with, run msconfig again and then click the “Services” tab. Click the “Enable All” button, then click OK and allow the system to restart. Once the restart is complete, test to see if the issue occurs. If the issue does occur, we know the problem is a service. If the issue still does not occur, we know the problem is a startup item.
Now that you know which group is responsible, you must determine the item in that group that is causing the issue.
This process can take several more restarts. The steps are to go back into msconfig and choose the tab for the group that is causing the issue, either the “Services” or “Startup” tab. We will follow a process of elimination to determine the source of the issue. Start by rechecking half of the items listed. Then click OK and let the system restart. Again, check for the issue. If the issue still occurs something that was just rechecked is the issue. Otherwise one of the items that was left unchecked is the issue.
This process continues until you have narrowed the issue down to a single item that is causing the problem.
Once you know the problem item, you can explore our available options at that time.
TucsonJohn
2 Intern
•
137 Posts
0
March 1st, 2004 16:00
Click Start, choose run. Type in “msconfig” (without the quotes), and then click on OK.
This should bring up the System Configuration Utility. There will be several tabs across the top of this window. First click the “Startup” Tab. On that tab there will be a button labeled “Disable All”. Click that button.
Next, choose the “Services” tab. On this tab there will be a box labeled “Hide All Microsoft Services”. Click that box so that it becomes checked. Then in the window portion where the services are listed, click the boxes to uncheck any remaining services.
Once that is complete, choose OK. You will be asked to restart the computer. Please go ahead and restart the computer. Once the computer restarts, you will get a box informing you that the System Configuration Utility has run. Close that box and attempt to recreate the issue.
If the issue still occurs while you are in this portion of the clean boot, you do not need to continue. You can go back into msconfig and choose “normal startup” from the general tab to undo the changes that were made. Then click ok and let the system restart.
If the issue does not occur, it tells us that one of the items that we unchecked is responsible for the issue and we need to use a process of elimination to determine which item is responsible.
To do this, we gradually start rechecking things in either the “Services” or “Startup” tabs. To start with, run msconfig again and then click the “Services” tab. Click the “Enable All” button, then click OK and allow the system to restart. Once the restart is complete, test to see if the issue occurs. If the issue does occur, we know the problem is a service. If the issue still does not occur, we know the problem is a startup item.
Now that you know which group is responsible, you must determine the item in that group that is causing the issue.
This process can take several more restarts. The steps are to go back into msconfig and choose the tab for the group that is causing the issue, either the “Services” or “Startup” tab. We will follow a process of elimination to determine the source of the issue. Start by rechecking half of the items listed. Then click OK and let the system restart. Again, check for the issue. If the issue still occurs something that was just rechecked is the issue. Otherwise one of the items that was left unchecked is the issue.
This process continues until you have narrowed the issue down to a single item that is causing the problem.
Once you know the problem item, you can explore our available options at that time.
TucsonJohn
2 Intern
•
137 Posts
0
March 1st, 2004 16:00