Are you attempting to activate a pre purchased Datasafe account or are you trying to sign up for the free trial? Have you tried again more recently? Datasafe released a new version about a month ago and it seems Dell has been shipping their machines with some incorrect info (stuff that would work with the old version but not necessarily the new one).
I would recommend giving it another try to make sure it is still exhibiting the same behavior and then give Dell service a call.
If you are having trouble getting the issue resolved through Dell, feel free to send me an email. I have a friend who works at Datasafe support and I can generally get easy stuff like this answered right away.
In addition to uninstalling the version that came pre-installed on my PC, I did three things and it started working...
[1] I made sure there was an exception set for the Dell DataSafe Online application in my Personal Firewall software (in my case, this is Trend Micro PC-cillin).
[2] I restarted the computer (again).
[3] I waited 24 hours.
Good news is that it works now! Bad news is that I'm not sure why. It may have been one of these actions or a combination or it may have been something on Dell's end. Hard to say.
I'm having the same problem plus some. I can't access the software, I get the "unexpected error on the server". Also when I log in to the website it never recognizes my password. I have to say I forgot my password and then reset it...everytime. Then I can only get onto the website where I could restore files but there is no way to start a backup or change settings on that website. The last time I successfully accessed the software was in August 08. I tried uninstalling it/turning on and off the computer/downloading the software again/installing it/turning on and off the computer....no luck. I'm pretty dismayed that you can't even email tech support at dell...it says you must phone and pay and then the number to call is a big mystery.
There have been a few issues with the roll out of the new software version that may need to be handled by customer support. I don't really know what to make of the "unexpected error on server" message since I have not personally dealt with it.
Was your account working correctly back in August? Were you able to run a backup?
Can you confirm that you are downloading the client from http://www.delldatasafe.com/downloadDatasafe.aspx? Or, alternatively, can you confirm that you are running version 1.1.x and not 1.0.x?
If you are having trouble getting through to support, feel free to send me an email. I am friends with someone who works in Datasafe support and I have been able to make inquiries on behalf of a few people when necessary. My email address is in my profile.
OK this is weird. Just like magic, just like poster Bradfdx I waited and tried again and suddenly all was fine????? What's this about? It is version 1.1. Yes I successfully logged on in the summer...the automatic updates never happened...then I couldn't log in this month but suddenly...after changing my password about 10 times last night...today it works. Good value for the money! Did the automatic updates stop because they changed the version of the software?
I think it's crazy that dell updates software so that it doesn't work and then expects us to pay more money to call them to try to get them to fix it! ARGH!
NOT WORKING AGAIN. I am having the same issue trying to recover my file (hard drive had a mechanical failure) from the Dell DataSafe Web Portal and for the las three days I am receiving the following error:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.
Can any one help with this? I cannot even find as customer service number for Dell DataSafe product.
dsopro
97 Posts
0
October 15th, 2008 02:00
Are you attempting to activate a pre purchased Datasafe account or are you trying to sign up for the free trial? Have you tried again more recently? Datasafe released a new version about a month ago and it seems Dell has been shipping their machines with some incorrect info (stuff that would work with the old version but not necessarily the new one).
I would recommend giving it another try to make sure it is still exhibiting the same behavior and then give Dell service a call.
beachinit66
1 Message
0
October 16th, 2008 11:00
dsopro
97 Posts
0
October 16th, 2008 17:00
bradfdx
2 Posts
0
October 16th, 2008 18:00
In addition to uninstalling the version that came pre-installed on my PC, I did three things and it started working...
[1] I made sure there was an exception set for the Dell DataSafe Online application in my Personal Firewall software (in my case, this is Trend Micro PC-cillin).
[2] I restarted the computer (again).
[3] I waited 24 hours.
Good news is that it works now! Bad news is that I'm not sure why. It may have been one of these actions or a combination or it may have been something on Dell's end. Hard to say.
calees
3 Posts
0
October 21st, 2008 06:00
I'm having the same problem plus some. I can't access the software, I get the "unexpected error on the server". Also when I log in to the website it never recognizes my password. I have to say I forgot my password and then reset it...everytime. Then I can only get onto the website where I could restore files but there is no way to start a backup or change settings on that website. The last time I successfully accessed the software was in August 08. I tried uninstalling it/turning on and off the computer/downloading the software again/installing it/turning on and off the computer....no luck. I'm pretty dismayed that you can't even email tech support at dell...it says you must phone and pay and then the number to call is a big mystery.
I'm in Canada.
dsopro
97 Posts
0
October 21st, 2008 13:00
Hi calees,
There have been a few issues with the roll out of the new software version that may need to be handled by customer support. I don't really know what to make of the "unexpected error on server" message since I have not personally dealt with it.
Was your account working correctly back in August? Were you able to run a backup?
Can you confirm that you are downloading the client from http://www.delldatasafe.com/downloadDatasafe.aspx? Or, alternatively, can you confirm that you are running version 1.1.x and not 1.0.x?
If you are having trouble getting through to support, feel free to send me an email. I am friends with someone who works in Datasafe support and I have been able to make inquiries on behalf of a few people when necessary. My email address is in my profile.
~dsopro
calees
3 Posts
0
October 21st, 2008 15:00
OK this is weird. Just like magic, just like poster Bradfdx I waited and tried again and suddenly all was fine????? What's this about? It is version 1.1. Yes I successfully logged on in the summer...the automatic updates never happened...then I couldn't log in this month but suddenly...after changing my password about 10 times last night...today it works. Good value for the money! Did the automatic updates stop because they changed the version of the software?
I think it's crazy that dell updates software so that it doesn't work and then expects us to pay more money to call them to try to get them to fix it! ARGH!
Calees
Rustofer
1 Message
0
August 16th, 2012 10:00
NOT WORKING AGAIN. I am having the same issue trying to recover my file (hard drive had a mechanical failure) from the Dell DataSafe Web Portal and for the las three days I am receiving the following error:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.
Can any one help with this? I cannot even find as customer service number for Dell DataSafe product.
Thanks,