Dell All in One 962 Printer and Vista RC1 and RC2

Good luck waiting for Dell. They will not even give an update to when drivers will be available. Why is it that every major printer manufacturer has Vista Drivers? I know that Dell is really Lexmark, but come on... It cannot be too difficult to get drivers ready in a timely manner.

Direct

I am using RC1 Build 5600. It does see the printer once I attach it, but when I go to install, it has a problem with the drivers on the disk and will not install them. I have tried compatibility mode on all exe files but no luck.

I am having the same issue, with my 962. Im computer savy and have tried everything possiable to get it to install with no luck at all. Dell said just use the xp in compatablity mode. So I called the CS Center and they walked me thru it step by step and still no install, there dumbfounded that it didnt work. LOL

I also started looking at all there printers that they currently are listing for sale and none of them are Vista Compatible.

I don't understand how a huge company like this can ignore such huge driver issue coming with a huge new OS Release from Microsoft.

Message Edited by hawkins256 on 11-08-2006 03:56 AM

It's mid December, and there still does not seem to be a fix.  What really annoys me is that a dell web page claims that the 962 is supported on Vista (http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=5E83716B1A9646FFB7BF43C864AA84A8&journalid=2170D1C05ECD11DB8C89B5EEE13E1C35&l=en&s=gen#PHOTO_AIO) but I have not been able to get it to work on the full version of Vista Ultimate Edition (note: this is a production release, not a beta release).

1. The 962 installer will not run (even in compatibility mode)
2. If the drivers are manually installed via the device manager, pages still will not print.  I've tried test pages, word docs, and web pages which at least throw the following error: 
3. • An error has occurred in the script on this page.  Line 1838, Char 1, Error Unspecified error, Code 0, URL res://ieframe.dll/preview.dlg

Have tried that. I have tried it with the 962 as well as the 966. The software tries to connect with the Vista print spooler and then stops the installation. I have tried the XP compatibility mode and it does the same thing. I just wish Dell would hurry up with the Vista drivers.