Sarah, I know calling Dell is a real pain but that's what I had to do to get CinePlayer working again. They sent me the right disk,installed it and everything was fine.------------- If the computer was the way you wanted it when you got it out of the box with everything installed as you told them,the F11 restore should be ok. BUT I found out the hard way that Dell is NOT responsible for software and want replace anything if you do loose something. I'd call Texas and the sales rep if possible and verify.  Hope this helped.

I have the same problem with CmDVDreg.exe.  But I don't appear to have received the software on a CD for reinstallation.  Is it on some other Dell CD I received with the PC?

Thanks.

You're gonna have to contact Dell and ask them for a CD.

On your question 2: It should restore it like it says: as shipped. Any customization you made after you got the PC (e.g. customizing the desktop theme, adding other software, user accounts, personal data files, network connections etc.) would be lost. It would (should) be just as it was when you first switched it on.

I doin't know. I don't have the image restore partition because it's something Dell introduced some time after I got my Dell PC, so I have no personal experience with it. However, provided you have not altered or added partitions on your hard drive it should be OK.

You could try the search function for the forum (I find advanced search gives more flexibility) to see what users have found. Search for something like 'restore partition' or 'Symantec restore' (if you search for 'system restore' you will get a lot of hits that refer to XP's system restore points, which is not relevant to your query).