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1 Copper

Dell OS Recovery Tool unable to connect with Back-End

Hey there,

I tried to create a Win 7 USB based recovery tool, but it allways tells me, that there is no connection with the back-end possible. Are the servers at Dell down? Do I just have to wait or what should I do?

9 Replies
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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Exact same issue here. Trying to create a win7 usb but stuck behind this error.

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Similar problem trying to create USB recovery image for Dell Inspiron 15 (N5050).  May be the servers are down.

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2 Bronze

Re: Dell OS Recovery Tool unable to connect with Back-End

I'm getting the same issue putting in a service tag for my XPS 15.

It's possible to use Microsoft's media creation tool to get Windows 10 here: https://www.microsoft.com/en-au/software-download/windows10

I'm trying this now, but I don't know if I'm going to run into problems that I wouldn't run into with the Dell version of the tool. I think that mainly the Dell version is the version of windows that came with your computer, while the one you'll get from Microsoft if the latest version. In either case, I think drivers will need to be installed separately, so I don't think the Dell version has any real advantages if what you ultimately want it is the latest version of Windows 10, but I could be wrong.

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Same story!  Can't fix my pc!

says unable to connect to backend.

Server responds:   <Message>Service Profile Throttle Limit Reached</Message>
<ErrorSubCode>0x01d30004</ErrorSubCode>

 

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Same issue; win10 pro

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Same issue on my Inspiron 15. "Unable to connect to back end"

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

Appears to be working.  finally!

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1 Copper

Re: Dell OS Recovery Tool unable to connect with Back-End

I had to VPN to the US for mine to start working.

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3 Silver

Re: Dell OS Recovery Tool unable to connect with Back-End

the servers are down

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