When going to the programs&features list of the control panel, the version displayed for Dell DataSafe Local Backup and Dell DataSafe Local Backup - Support Software is 9.4.60, which seems newer than the 1.9.0.22 listed in your blog.
I also couldn't find anywhere an official Dell page listing the latest version of DataSafe Local along with a link to its setup, which would otherwise have been my first option.
The only relevant link I have access to when going to the product support page and filling out my service tag is for Dell DataSafe Local Patch/Upgrade DELL_DATASAFE-LOCAL-2-0_A00_R260476.exe | Hard-Drive (446 KB).
I should also add that Windows Explorer is now showing the recovery partition, listing it as either X: or Y: as shown in following screencaps : inside is an ADRInfos.xml file and a Recovery folder with a locked icon. If I click on it I'm seeing a warning by Dell stating that "Warning about the recovery partition! This area of your HD (or partition) contains files used during the DataSafe recovery process. Do not delete or modify these files. Any modification to this partition could prevent an ulterior recovery."
And this is as far as I can go, I can't get past this screen.
DataSafe tray icon is showing, double clicking on it still gets me stuck with its splashscreen and error popup hidden behind, I still can't launch it. It also sometimes gives me this error popup when not prompted, I'm guessing when trying to launch itself in the background for a specific task (it gave me a popup asking me to create system repair discs, but crashing when I clicked ok).
Trying to access it from F8 at bootup produces exactly what I wanted to avoid : Windows won't let me access the repair tools, saying I need repair discs.
Trying to access it from F8 at bootup produces exactly what I wanted to avoid : Windows won't let me access the repair tools, saying I need repair discs.
To expand on that : when trying (and failing) to access the system repair tools, the laptop crashes weirdly... It shuts down after a few seconds with a little pop sound seemingly coming from inside (motherboard ?). At first I thought I messed up when mounting it back together, because if I try to start it up again when it does this produces the same kind of shutoff, even if I select rapidly "Start Windows normally" (instead of the "recommended" system repair tools that it won't let me access anyway). But if I start it up later, like around an hour more or less, then it boots just fine, letting me select Windows, and using into the session correctly (I'm currently typing on it).
So I'm not sure of what's going on, if it's purely a software/OS issue causing it to shut down, or if there's also a hardware issue. I obviously can't rule that out since it overheated so much before I got it, some components were bound to be a little messed up. Any lead on what I might want to check out/rule out first ?
I don't know why but I thought it was the other way around, that DataSafe was the successor of Backup & Recovery...
Anyway I checked the Backup & Recovery page, but Dell Studios aren't listed in the compatible systems list. I want to make sure it'll run on my laptop and play nice with the recovery partition before uninstalling what was default.
So I uninstalled DataSafe, restarted and cleaned up registry with CCleaner.
I then launched the installation of Backup & Recovery 1.8.1.71, even though Dell Studios are not listed as compatible machines. Everything seemed fine until it got to the "Updating PE" part where it threw an error and failed the installation.
Here is the installation log :
[09/03/15 22:49:52] Update Package Execution Started [09/03/15 22:49:52] Original command line: "C:\Users\Caro\Downloads\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00.EXE" [09/03/15 22:49:52] DUP Framework EXE Version: 3.3.0.66 [09/03/15 22:49:52] DUP Release: 64M9DA00 [09/03/15 22:49:52] Intializing framework... [09/03/15 22:49:52] logo.png [09/03/15 22:49:57] User Command: attended [09/03/15 22:49:57] DUP Capabilities Value: 1966079 (0x1DFFFF) [09/03/15 22:49:57] DUP Vendor Software Version: 1.8.1.71 [09/03/15 22:49:57] Local System/Model Compatible with this Package? Yes [09/03/15 22:49:58] Local System OS Version: 6.1.1.0 [09/03/15 22:49:58] OS Compatible with this Package? Yes [09/03/15 22:49:58] Local System OS Language: FR [09/03/15 22:49:58] Language Compatible with this Package? Yes [09/03/15 22:50:01] Identified Behavior : attended [09/03/15 22:50:01] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp [09/03/15 22:50:01] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp [09/03/15 22:50:01] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00 [09/03/15 22:50:01] Identified Behavior : attended [09/03/15 22:52:56] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp [09/03/15 22:52:56] --- Start of Vendor Software Log ---
[09/03/15 22:52:56] --- End of Vendor Software Log ---
[09/03/15 22:52:56] Vendor Software Return Code: 2147753984 [09/03/15 22:52:57] logo.png [09/03/15 22:52:57] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [09/03/15 22:52:57] Name of Exit Code: [09/03/15 22:52:57] (DupAPI::GetReturnCode): *** Unable to find DUP value for: [09/03/15 22:52:57] Exit Code set to: 1 (0x1) [09/03/15 22:52:57] Result: FAILURE [09/03/15 22:53:03] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00.txt
By the way, the installation error code is "Factorysetup error 5".
Backup & Recovery is not officially compatible with Dell Studios which came preinstalled with Datasafe, why doesn't Dell provide this installer ??
How can I check the integrity of my recovery partition, and how can I reset my laptop to factory settings when I can't access the recovery environment ?
That error means your recovery partition is corrupt.
As the system is out of warranty you will need to look for a Dell Windows 7 Home Premium Reinstallation DVD on eBay. Alternatively you can use the install to upgrade to Windows 10 and download Windows 10 installation media:
Agario
13 Posts
0
August 28th, 2015 16:00
Sorry for the double post, couldn't find a way to edit the OP...
I forgot to mention it's running Windows 7 Home Premium 64bits, with SP1 and Windows Update saying everything is up-to-date.
Philip_Yip
9 Legend
•
16.1K Posts
0
August 29th, 2015 02:00
You should uninstall Dell DataSafe Local Backup and install the latest version of Dell Backup and Recovery. Then make USB Recovery Media:
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/
After that you should upgrade to Windows 10:
http://dellwindowsreinstallationguide.com/upgrading-to-windows-10/
Agario
13 Posts
0
August 29th, 2015 06:00
Thanks for your reply !
When going to the programs&features list of the control panel, the version displayed for Dell DataSafe Local Backup and Dell DataSafe Local Backup - Support Software is 9.4.60, which seems newer than the 1.9.0.22 listed in your blog.
I also couldn't find anywhere an official Dell page listing the latest version of DataSafe Local along with a link to its setup, which would otherwise have been my first option.
The only relevant link I have access to when going to the product support page and filling out my service tag is for Dell DataSafe Local Patch/Upgrade DELL_DATASAFE-LOCAL-2-0_A00_R260476.exe | Hard-Drive (446 KB).
Agario
13 Posts
0
August 29th, 2015 11:00
I should also add that Windows Explorer is now showing the recovery partition, listing it as either X: or Y: as shown in following screencaps : inside is an ADRInfos.xml file and a Recovery folder with a locked icon. If I click on it I'm seeing a warning by Dell stating that "Warning about the recovery partition! This area of your HD (or partition) contains files used during the DataSafe recovery process. Do not delete or modify these files. Any modification to this partition could prevent an ulterior recovery."
And this is as far as I can go, I can't get past this screen.
DataSafe tray icon is showing, double clicking on it still gets me stuck with its splashscreen and error popup hidden behind, I still can't launch it. It also sometimes gives me this error popup when not prompted, I'm guessing when trying to launch itself in the background for a specific task (it gave me a popup asking me to create system repair discs, but crashing when I clicked ok).
Trying to access it from F8 at bootup produces exactly what I wanted to avoid : Windows won't let me access the repair tools, saying I need repair discs.
Agario
13 Posts
0
August 30th, 2015 11:00
To expand on that : when trying (and failing) to access the system repair tools, the laptop crashes weirdly... It shuts down after a few seconds with a little pop sound seemingly coming from inside (motherboard ?). At first I thought I messed up when mounting it back together, because if I try to start it up again when it does this produces the same kind of shutoff, even if I select rapidly "Start Windows normally" (instead of the "recommended" system repair tools that it won't let me access anyway). But if I start it up later, like around an hour more or less, then it boots just fine, letting me select Windows, and using into the session correctly (I'm currently typing on it).
So I'm not sure of what's going on, if it's purely a software/OS issue causing it to shut down, or if there's also a hardware issue. I obviously can't rule that out since it overheated so much before I got it, some components were bound to be a little messed up. Any lead on what I might want to check out/rule out first ?
Thanks again !
Philip_Yip
9 Legend
•
16.1K Posts
0
August 31st, 2015 15:00
Dell Backup and Recovery supersedes Dell DataSafe Local Backup....
P.S. its version 1.9.0.22 vs 0.9.4.60...
Agario
13 Posts
0
September 1st, 2015 15:00
Oh sorry, I misread your answer !
I don't know why but I thought it was the other way around, that DataSafe was the successor of Backup & Recovery...
Anyway I checked the Backup & Recovery page, but Dell Studios aren't listed in the compatible systems list. I want to make sure it'll run on my laptop and play nice with the recovery partition before uninstalling what was default.
Agario
13 Posts
0
September 3rd, 2015 14:00
So I uninstalled DataSafe, restarted and cleaned up registry with CCleaner.
I then launched the installation of Backup & Recovery 1.8.1.71, even though Dell Studios are not listed as compatible machines. Everything seemed fine until it got to the "Updating PE" part where it threw an error and failed the installation.
Here is the installation log :
[09/03/15 22:49:52] Update Package Execution Started
[09/03/15 22:49:52] Original command line: "C:\Users\Caro\Downloads\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00.EXE"
[09/03/15 22:49:52] DUP Framework EXE Version: 3.3.0.66
[09/03/15 22:49:52] DUP Release: 64M9DA00
[09/03/15 22:49:52] Intializing framework...
[09/03/15 22:49:52] logo.png
[09/03/15 22:49:57] User Command: attended
[09/03/15 22:49:57] DUP Capabilities Value: 1966079 (0x1DFFFF)
[09/03/15 22:49:57] DUP Vendor Software Version: 1.8.1.71
[09/03/15 22:49:57] Local System/Model Compatible with this Package? Yes
[09/03/15 22:49:58] Local System OS Version: 6.1.1.0
[09/03/15 22:49:58] OS Compatible with this Package? Yes
[09/03/15 22:49:58] Local System OS Language: FR
[09/03/15 22:49:58] Language Compatible with this Package? Yes
[09/03/15 22:50:01] Identified Behavior : attended
[09/03/15 22:50:01] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp
[09/03/15 22:50:01] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp
[09/03/15 22:50:01] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00
[09/03/15 22:50:01] Identified Behavior : attended
[09/03/15 22:52:56] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00\DUP39D4.tmp
[09/03/15 22:52:56]
--- Start of Vendor Software Log ---
[09/03/15 22:52:56]
--- End of Vendor Software Log ---
[09/03/15 22:52:56] Vendor Software Return Code: 2147753984
[09/03/15 22:52:57] logo.png
[09/03/15 22:52:57] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[09/03/15 22:52:57] Name of Exit Code:
[09/03/15 22:52:57] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[09/03/15 22:52:57] Exit Code set to: 1 (0x1)
[09/03/15 22:52:57] Result: FAILURE
[09/03/15 22:53:03] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00.txt
Agario
13 Posts
0
September 3rd, 2015 16:00
By the way, the installation error code is "Factorysetup error 5".
Backup & Recovery is not officially compatible with Dell Studios which came preinstalled with Datasafe, why doesn't Dell provide this installer ??
How can I check the integrity of my recovery partition, and how can I reset my laptop to factory settings when I can't access the recovery environment ?
Philip_Yip
9 Legend
•
16.1K Posts
0
September 4th, 2015 02:00
That error means your recovery partition is corrupt.
As the system is out of warranty you will need to look for a Dell Windows 7 Home Premium Reinstallation DVD on eBay. Alternatively you can use the install to upgrade to Windows 10 and download Windows 10 installation media:
http://dellwindowsreinstallationguide.com/upgrading-to-windows-10/
Microsoft have removed all .iso download links for the Dell Windows 7 OEM License.