I have a Dell Inspiron 6000 laptop running WinXP Pro SP2. The Dell Support Center has recently notified me of an upgrade to 2.0. Twice I have downloaded a .msi file and tried to install it, but almost at the end of the install process it has displayed an error message. After I click OK on the error box it rolls back to the earlier version.

The message reads: Error 1402. Could not open key:
UNKNOWN\SPRT.ScriptRunner.1\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.

Has anyone else seen this? Can you suggest a workaround?