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jdanielsnh
1 Copper

Dell USB Recovery Tool Error "Vendor Return Code is not found in Mup.xml"

Hello,

I'm trying to download the Windows 7 Home Premium ISO to reinstall to a new hard drive on my Dell XPS Studio 1645, as my original HD is no longer functioning. I'm running the Dell USB Recovery Tool from my other Dell 1645 and I'm receiving the below message. I have no software issues showing in the Device Manager and all my drivers are functioning here, so it's not clear what this error may be. I need to get the Home Premium ISO to get my other laptop up and running ASAP, so any assistance is appreciated.

Thanks,

Joe

Error code:

 

[Sat Oct 26 06:52:26 2019] Update Package Execution Started
[Sat Oct 26 06:52:26 2019] Original command line: "C:\Users\Joe\Desktop\Dell-USB-Recovery-Tool_T8RYP_WIN_2.3.6066.0_A00.EXE"
[Sat Oct 26 06:52:26 2019] DUP Framework EXE Version: 3.8.3.67
[Sat Oct 26 06:52:26 2019] DUP Release: T8RYPA00
[Sat Oct 26 06:52:26 2019] Initializing framework...
[Sat Oct 26 06:52:26 2019] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Sat Oct 26 06:52:26 2019] logo.png
[Sat Oct 26 06:52:27 2019] User Command: attended
[Sat Oct 26 06:52:27 2019] DUP Capabilities Value: 2097151 (0x1FFFFF)
[Sat Oct 26 06:52:27 2019] DUP Vendor Software Version: 2.3.6066.0
[Sat Oct 26 06:52:27 2019] Local System/Model Compatible with this Package? Yes
[Sat Oct 26 06:52:27 2019] Local System OS Version: 6.1.0.0
[Sat Oct 26 06:52:27 2019] OS Compatible with this Package? Yes
[Sat Oct 26 06:52:27 2019] Local System OS Language: EN
[Sat Oct 26 06:52:27 2019] Language Compatible with this Package? Yes
[Sat Oct 26 06:52:27 2019] Identified Behavior : attended
[Sat Oct 26 06:52:27 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\4D9907~1\miniunz.exe
[Sat Oct 26 06:52:27 2019] Extraction-arguments: -x C:\Users\Joe\Desktop\DELL-U~1.EXE -o -d c:\PROGRA~3\dell\drivers\4D9907~1
[Sat Oct 26 06:52:27 2019] Extraction-GetExitCode: 0
[Sat Oct 26 06:52:27 2019] Identified Behavior : attended
[Sat Oct 26 06:52:27 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\4d9907fc-b268-464e-b071-99d2319296c8\DUP9D1E.tmp
[Sat Oct 26 06:52:27 2019] Translated Command Line : DellOSRecoveryTool.exe /quiet /lv "C:\ProgramData\dell\drivers\4d9907fc-b268-464e-b071-99d2319296c8\DUP9D1E.tmp"
[Sat Oct 26 06:52:27 2019] Path : C:\ProgramData\dell\drivers\4d9907fc-b268-464e-b071-99d2319296c8
[Sat Oct 26 06:52:27 2019] Identified Behavior : attended
[Sat Oct 26 06:52:29 2019] Appending Vendor Software Log.
[Sat Oct 26 06:52:29 2019]
--- Start of Vendor Software Log ---

[Sat Oct 26 06:52:29 2019]
--- End of Vendor Software Log ---

[Sat Oct 26 06:52:29 2019] Vendor Software Return Code: 1
[Sat Oct 26 06:52:29 2019] logo.png
[Sat Oct 26 06:52:29 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sat Oct 26 06:52:29 2019] Name of Exit Code: ERROR
[Sat Oct 26 06:52:29 2019] Exit Code set to: 1 (0x1)
[Sat Oct 26 06:52:29 2019] Result: FAILURE
[Sat Oct 26 06:52:33 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell-USB-Recovery-Tool_T8RYP_WIN_2.3.6066.0_A00.txt

 

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