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25716
November 23rd, 2009 19:00
Dell USB chipset and Windows 7 and Apple
For months I synched 4 iPhones with iTunes on Vista on a Dell Vostro 1500. Then I upgraded to Windows 7 Ultimate in October and have had problems since.
There are Technet posts that indicate this is a Dell USB chipset problem. I have posted on Technet:
Now the iPhone is never found by Windows (no iPhone icon in the Computer window) and the iPhone never shows up as a USB camera device in device manager.
The usbaapl.sys driver always installs and shows up in device manager as Apple Mobile Device USB Driver.
Sometimes the iPhone does show up as a device inside of iTunes. Sometimes then the 3GS iPhone can be synched in iTunes.
Sometimes the iPhone doesn’t show up as a device in iTunes and sometimes when it does, the synch fails.
Always, when I eject the iPhone from iTunes, Windows 7 tries to compete the installation of the iPhone as a camera USB device and the installation fails. The message is ‘device driver software was not directly installed. MTP USB Device. Device Unplugged.’
Any help is appreciated.
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mpo
2 Intern
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399 Posts
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November 24th, 2009 07:00
Sorry, not much of a help for your specific problem, but there have been reports of numerous problems with iPods/iPhones and Windows 7 over the past several months.
Some things to try: reinstall the chipset drivers; downgrade to an earlier version of iTunes; try synching off a USB hub.
http://mashable.com/2009/11/09/iphone-windows-7-sync/
Smileyk
9 Posts
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November 24th, 2009 13:00
I'm having the same problem with an Inspiron 545, Win 7 32 bit and an itouch. I had the same problem with Vista before I upgraded too. But the itouch works perfectly on the machine running XP!
As soon as I plug it into the 545 it claims it needs to be restored, so I restore it and then it says - it needs to be restored! It's infuriating!
cashoutcurse
3 Posts
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November 30th, 2009 18:00
I'm having the same issue on two dell laptops.
Dell Inspiron E1705 & Dell Latitude E6500
Windows 7 32-bit on both
iPhone 3GS
I can't get the camera to show up in My Computer and every time I unplug the device it tries to install MTP USB Device with the error message "Device Unplugged."
msgale
2 Intern
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2.5K Posts
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November 30th, 2009 18:00
Try researching your problems on the Apple web site, they, Apple, have more knowledge of the problem than Dell has. It is an Apple problem.
Smileyk
9 Posts
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November 30th, 2009 23:00
Actually I think you may be wrong. From the Apple site it appears that the issue could well be a Dell one. Either a USB issue or a BIOS issue.
cashoutcurse
3 Posts
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December 1st, 2009 04:00
the iPhone in question is a 32GB iPhone 3GS. I tried a friend's 16GB and it loaded normally.
cashoutcurse
3 Posts
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December 2nd, 2009 19:00
wow, i can't believe it, but this worked... thanks! now time to go back and add my pictures back :D